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Media Statements
EQC claims from Fiordland Earthquake
16 July 2009
Following last night’s magnitude 7.8 earthquake centred in Dusky Sound, Fiordland, the Earthquake Commission (EQC) has received 225 claims for damage. EQC’s insurance manager, Lance Dixon, expects more will be lodged today and over the coming weeks.
Holders of current home and/or contents insurance automatically have EQC cover for damage caused by earthquakes.
Lance Dixon says people should check their homes and holiday homes for possible damage. “The Earthquake Commission Act allows people up to three months to make a claim. If you do find damage you can lodge your claim by calling EQC free on 0800 326 243,” he says. “People are able to lodge claims on this line 24 hours a day.” (Claims can also be lodged online at www.eqc.govt.nz)
“It is best for people to contact EQC themselves rather than getting their broker, agent or insurance company to call. We will ask who they’re insured with and for an idea of the extent of damage. Once the claim is lodged, an outline of the next steps in the claims process will be sent out.
“People who are unsure of their insurance situation, or don’t remember who they’re insured with, should contact us too. We will do all we can to check their insurance details for them.”
EQC also has advice on what should and should not be done about any damage and mess.
“If possible, take photos before moving anything or tidying up. That makes assessment of the claim easier,” says Mr Dixon.
“Essential services, like toilets and water systems can be repaired - but people should keep everything the repairer replaces, and keep a copy of the bill.
“Spillages or crockery and glass breakages can be cleared up, but don’t throw anything not perishable away yet. Ruined or spilt food and other perishables can be disposed of, but people should list the items as they bury, burn, or dump them.”
People who need further advice about this can call EQC on the same free phone number, 0800 326 243 or send an email to info@eqc.govt.nz.