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Media Statements
EQC Claims from Northland Floods
2 April 2007
Following last week’s deluge in Northland, the Earthquake Commission (EQC) has received 200 claims, and the Commission’s general manager, David Middleton, expects more will be lodged.
One hundred and three claims have been received from the Far North District and 84 from the Whangarei District.
EQC has loss adjusters in the area dealing with the claims as well as geotechnical engineers there to determine the nature and extent of damage, says Mr Middleton.
Holders of current home and/or contents insurance automatically have EQC cover for damage caused by landslips. EQC also provides some cover for land damaged by storm or flood.
David Middleton says people should check their houses and sections for possible damage. “The Earthquake Commission Act allows people three months to make a claim. This means there is time to wait for access to improve before checking your holiday home. If you do find damage you can lodge your claim by calling EQC free on 0800 652 333,” he says.
“It is best to ring us yourself rather than getting your broker, agent, or insurance company to call. We will ask each caller who they are insured with and for their idea of the extent of damage. While they’re on the phone we’ll let them know whether someone will call to help them with their claim, or whether they will be sent a form to complete.
“People who are unsure of their insurance situation, or don’t remember who they’re insured with, should call us too. We will do all we can to check their insurance details for them.”
EQC also has advice on what should be done about any damage and mess:
- If possible take photos before moving anything.
- You can make temporary repairs for safety or to prevent further damage or discomfort.
- You can get essential services like toilets and water systems repaired immediately but keep everything the repairer replaces (and keep a copy of the bill).
- You can hose and clean up muddy areas.
- You can dispose of perishables like ruined or spilt food. (List the items as you bury, burn or dump them).
People who need further advice about this can call EQC on the same free phone number, 0800 652 333.