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Canterbury Earthquake Damage Claims
After the magnitude 7.1 earthquake centred near Christchurch this morning homeowners who have properties damaged by the quake (or aftershocks) can lodge a claim with the Earthquake Commission (EQC). EQC's insurance cover applies to holiday homes as well as to permanent homes.
People with house and contents insurance will automatically have the Earthquake Commission's cover.
Claims can be lodged by calling EQC's free phone number - 0800 326 243 (0800DAMAGE) (international call +64 4 978 6400 or +64 4 978 6401). The phone lines are open 24 hours a day, 7 days a week. (Claims can also be lodged online at www.eqc.govt.nz)
However, it is important to note that the telephone network is currently experiencing heavy use and people do not have to make a claim straight away.
Chief Executive Ian Simpson says people have up to 3 months to lodge a claim. "However, once lines clear people should contact us as soon as possible."
"It is best for people to contact EQC themselves rather than getting their broker, agent or insurance company to call. We will ask who they're insured with and for an idea of the extent of damage. Once the claim is lodged, an outline of the next steps in the claims process will be sent out.
"People who are unsure of their insurance situation, or don't remember who they're insured with, should contact us too. We will do all we can to check their insurance details for them."
EQC also has advice on what should and should not be done about any damage and mess.
"If possible, take photos before moving anything or tidying up. That makes assessment of the claim easier," says Mr Simpson.
"If you are able to, essential services, like toilets and water systems can be repaired - but people should keep everything the repairer replaces, and keep a copy of the bill.
"Spillages or crockery and glass breakages can be cleared up, but don't throw anything not perishable away yet. Ruined or spilt food and other perishables can be disposed of, but people should list the items as they bury, burn, or dump them."
People who need further advice about this can call EQC on the same free phone number, 0800 326 243 or send an email to info@eqc.govt.nz.
EQC also says that people should check local papers and television, radio and the internet for updates.
ENDS
Further information:
Jo Martin Communications Adviser
Phone: (029) 978-6430
(04) 978-6400
Fax: (04) 978-6431
Email: info@eqc.govt.nz
Website: www.eqc.govt.nz