The Canterbury Home Repair Programme (CHRP) is EQC’s managed repair programme for Canterbury homes with damage between $15,000 and $100,000 (+GST) per claim. (Claims below this range where there is structural damage are also managed through CHRP.)
28 June 2013: Our latest publication - CHRP: What to expect - is now online and available for download
About Fletcher EQR
The Canterbury Home Repair Programme is project managed by Fletcher EQR, a division of Fletcher Construction, on behalf of EQC.
- Fletcher EQR operate from more than 20 geographical hubs, located throughout the earthquake-affected region.
- The repair work is carried out by independent contractors, including many local Canterbury tradespeople. They must be accredited with Fletcher EQR to do this work.
Read about registration and accreditation on the Fletcher EQR website.
Land structures factsheet
In this publication you can find out the following:
- what is an indemnity value
- how does EQC assess the indemnity value of land structures
- what happens next
Nominating your own contractor
If you're in the Canterbury Home Repair Programme and you have a preferred tradesperson, you can nominate them to carry out your repairs provided they're accredited with Fletcher EQR (or become accredited).
Benefits of being in CHRP
If you're in the Canterbury Home Repair Programme, all aspects of the repair process will be taken care of by Fletcher EQR. They'll:
- obtain the building consents and carry out the design work
- organise the physical repairs and monitor quality
- ensure the work complies with the Building Act and relevant codes
- protect you from cost escalation
- ensure any defects that are identified within three months of completion are remedied.
The repair process under CHRP
Before work starts, you'll be visited by your CHRP contracts supervisor and the contractor.
They'll confirm the earthquake damage and scope of the repairs with you. They'll also discuss:
- the estimated start and finish dates
- access to your property
- proposed hours of work
- any need to vacate your property or relocate any of your contents during the work
- any hazards on your property (such as asbestos ceilings)
- the health and safety plan for your property
and similar topics.
They'll also answer any questions you may have about the process.
You'll receive a CHRP welcome pack, which includes more information on the process and a commencement form for you to sign.
All staff representing Fletcher EQR and EQC – including tradespeople working on your property – will wear a photo identity card.
- Any person claiming to represent Fletcher EQR or EQC who is unable to present their photo identity card shouldn't be allowed to access your property.
- If you're concerned about the identity of a visitor, contact the Police immediately and notify your hub.
A council inspector or other professional may visit your property during the repair process to inspect the work for compliance with building codes and standards. They will also always carry identification.
When your repairs are completed, you'll meet with the contracts supervisor to inspect the work and confirm that the job has been completed, to the appropriate standard. Following this, there is a three-month warranty period in which any defects related to the repair will be rectified.
If a problem occurs during the repair process, get in touch with your contracts supervisor. If you can't resolve it with them, phone your Fletcher EQR hub, where it will be formally lodged and a complaints resolution process started.
Canterbury home repairs for the vulnerable
Everyone in Christchurch has experienced some level of vulnerability because of the stress associated with multiple earthquakes.
EQC is working with a range of social, health and welfare agencies to identify vulnerable people whose repairs should be given priority.
Opting out of CHRP
If you choose to, you can opt out of the Canterbury Home Repair Programme and manage your own repairs.