The Canterbury Home Repair Programme (CHRP) is EQC’s managed repair programme for Canterbury homes with damage between $15,000 and $100,000 (+GST) per claim. (Claims below this range where there is structural damage are also managed through CHRP.)
What’s happening with CHRP in 2015?
EQC has set a deadline to close the Canterbury Home Repair Programme to all new customers and repairs from Monday, 1 June 2015, to ensure it has the right amount of resources necessary to complete the programme.
From 1 June, no further customers will be accepted into CHRP unless they have a prior agreement with EQR or EQC, and previously cash-settled customers will not be able to opt back in to the programme.
General Manager Customer and Claims, Gail Kettle says customers whose repairs are underway do not need to do anything. “The 1 June deadline is for those who for various reasons have not been ready for our contractors to begin work on their properties, or who may still be in negotiation with EQC. We know everyone’s situation is different, and we’ll be attempting to contact all outstanding customers individually to resolve their queries and help them decide. There are only a few thousand repairs left to do, and we want to find the best fit for each customer among the options available under the Act. We’re also offering a no-obligation scope of the works needed for each home.”
The 1 June deadline will have no impact on customers who have confirmed a start date for repairs or whose properties may be at increased risk of flooding (IFV), as IFV claims will be treated separately.
After EQC has tried to contact customers, if they have not decided or cannot be contacted by 1 June 2015, EQC will assume they do not want to have their property repaired. A cash settlement will be one option available to such customers under the Earthquake Commission Act 1993.
If customers prefer, they can seek help through the independent Residential Advisory Service or support services answering post-quake questions at the In The Know Hub at Eastgate Mall.
Help is available
EQC will call CHRP customers who have yet to decide how to settle their claim to discuss how they wish to proceed and talk about options that may make it easier for them.
“Home owners who have not had a scope since this time last year can have a no-obligation detailed scope to give them more information on which to base a decision, without committing themselves to a managed repair. A scope gives people an assessment of the earthquake damage to their home, the best repair strategies and the average cost of these,” Reid says.
Another option is to have a combination of a partial managed repair and a partial cash settlement.
“This could work where, say, someone wanted a managed repair on the outside of their home but wanted to cash settle for the interior work, so they could use their own contractors later.
“We also know some people are reluctant to have a managed repair because they’re concerned they’ll have to move out of their home while the work is being done. We can identify contractors who can carry out the repairs with the homeowners still in residence.”
What happens after April?
From April, EQC will begin posting invoices for excess on completed CHRP repairs, which is one of the final steps for EQC on building repairs in Canterbury. Customers will be communicated to prior to them receiving an invoice.
EQC wants every building customer to have certainty. So, if any CHRP customers have yet to decide how to proceed and wish to further defer past April 2015, EQC will be in touch soon to talk about a solution.
In this section you can:
1. Download the Customer Guide to the Canterbury Home Repair Programme - November 2014
In this publication you can find out about:
Before your repair: Who manages the repair, assessing the damage, getting your house ready; information for landlords, moving out and site commencement meeting.
During your repair: What to expect, building consents, issues or disputes, dealing with asbestos.
After your repair: Completion inspection and defect liability.
2. Find out about Fletcher EQR
The Canterbury Home Repair Programme is project managed by Fletcher EQR, a division of Fletcher Construction, on behalf of EQC.
- Fletcher EQR project manages the repair work as agent for the Earthquake Commission. Project management teams are based in hubs with their work coordinated in a central office in Christchurch. The physical repair work is carried out by accredited contractors and their staff or subcontractors.
- The repair work is carried out by independent contractors, including many local Canterbury tradespeople. They must be accredited with Fletcher EQR to do this work.
Read about registration and accreditation on the Fletcher EQR website.
3. Download the Land structures factsheet
In this publication you can find out the following:
- what is an indemnity value
- how does EQC assess the indemnity value of land structures
- what happens next
4. Find out how to nominate your own contractor
If you're in the Canterbury Home Repair Programme and you have a preferred contracting company, you can nominate them to carry out your repairs provided they're accredited with Fletcher EQR (or become accredited), and are available to do the work at the time it is planned by the project manager.
5. Find out about the benefits of being in CHRP
If you're in the Canterbury Home Repair Programme, all aspects of the repair process will be taken care of by Fletcher EQR. They'll:
- obtain the building consents and carry out the design work
- organise the physical repairs and monitor quality
- ensure the work complies with the Building Act and relevant codes
- protect you from cost escalation
- ensure any defects that are identified within three months of completion are remedied.
6. Learn about the repair process under CHRP
Before work starts, you'll be visited by your CHRP contracts supervisor and the contractor.
They'll confirm the earthquake damage and scope of the repairs with you. They'll also discuss:
- the estimated start and finish dates
- access to your property
- proposed hours of work
- any need to vacate your property or relocate any of your contents during the work
- any hazards on your property (such as asbestos ceilings)
- the health and safety plan for your property
and similar topics.
They'll also answer any questions you may have about the process.
You'll receive a CHRP welcome pack, which includes more information on the process and a commencement form for you to sign.
All staff representing Fletcher EQR and EQC – including tradespeople working on your property – will wear a photo identity card.
- Any person claiming to represent Fletcher EQR or EQC who is unable to present their photo identity card shouldn't be allowed to access your property.
- If you're concerned about the identity of a visitor, contact the Police immediately and notify your hub.
A council inspector or other professional may visit your property during the repair process to inspect the work for compliance with building codes and standards. They will also always carry identification.
8. Find out about repair completion
When your repairs are completed, you'll meet with the contracts supervisor to inspect the work and confirm that the job has been completed, to the appropriate standard. Following this, there is a three-month warranty period in which any defects related to the repair will be rectified.
9. Find out about the complaints process
If a problem occurs during the repair process, get in touch with your contracts supervisor. If you can't resolve it with them, phone your Fletcher EQR hub, where it will be formally lodged and a complaints resolution process started.
10. Find out about Canterbury home repairs for the vulnerable
Everyone in Christchurch has experienced some level of vulnerability because of the stress associated with multiple earthquakes.
EQC is working with a range of social, health and welfare agencies to identify vulnerable people whose repairs should be given priority.
11. Learn about opting out of CHRP
If you choose to, you can opt out of the Canterbury Home Repair Programme and manage your own repairs.