Progress and updates

Tradesman repairing an earthquake-damaged home.

Image of a building level being measured by a contractor in the Canterbury Home Repair Programme.

News

Canterbury newsletter, ‘news bites’ and media releases.

Canterbury news

 

Illustrative image of pie chart and data.

Scorecard

Data and graphs on home repairs, claims and settlements, and assessments.

Scorecard

 

 

A change to opting out

14 Feb 2014

EQC is about to implement a change to the way we settle customers who choose to opt out of the Canterbury Home Repair Programme (CHRP).

Previously, EQC customers who decided to opt out of CHRP needed to submit their contractor’s quote for EQC approval before carrying out their home repairs, and had their invoices paid by EQC as repairs progressed.  EQC payments were made on receipt of invoices for repairs and payment forms to the customer or (on the customer’s authority), their nominated contractor.  Customer feedback on this process has led EQC to re-align the opt out process.

Customers who apply to opt out of CHRP from the 24th February 2014 onwards will receive their settlement entitlement for earthquake damage to their building, upfront. Find out more

Progress update: Timeframe for settlement of under $15,000 claims

July 2013

EQC expects to settle all single-dwelling under $15,000 claims (standard) that don't have structural damage by the end of October 2013.

This will include your claim if:

  • your overall home repairs will cost less than $15,000 (+ GST)
  • you don't have any structural damage integral to your building
  • you don’t have any urgent repairs outstanding
  • your claim or claims refer to a single dwelling rather than a body corporate managed property or multi-dwelling.

There are approximately 20,000 properties still to be settled. So far, EQC has settled approximately 20,000 dwellings with under $15,000 claims as at the end of June 2013.

Find out more about the home repair process.

Learn more about the Canterbury Home Repair Programme.

Latest update: Drilling

22 May 2013

Major drilling program completed

In April this year, EQC completed the land assessment drilling programme, to provide data for foundation design and to assess the land’s vulnerability to liquefaction in a future earthquake:

  • Enough soil samples were collected to fill 23 forty-foot shipping containers.  
  • About 5000 cone penetrometer tests (CPTs) and 1000 boreholes were drilled.

The data gathered will be stored in CERA’s Canterbury Geotechnical Database. This is used to determine land damage and design foundation repairs for buildings with under $100,000 (+GST) of damage. It provides information related to the underlying soil characteristics - in particular its vulnerability to liquefaction and lateral spread in future earthquake events.

Shallow geotechnical investigations

For customers with foundation repairs being managed under the Canterbury Home Repair Programme, a further, but much simpler assessment is also needed. This test uses hand-held equipment and doesn’t require large trucks or drilling rigs.

When Fletcher EQR works on home repairs, if there is a need for a shallow foundation system to be built or repaired, a shallow geotechnical investigation is often needed. This work may be part of the building consent process.

Engineers use this site-specific information to:

  • double-check and confirm the bearing capacity at the exact foundation location
  • check for issues such as isolated pockets of poor-quality fill which may affect future foundation performance
  • select the most appropriate foundation solution for building code compliance.

Shallow investigations use hand-held testing equipment (Scala Penetrometer and a 50mm diameter Hand Auger) so Fletcher EQR can gather enough information to develop the right solution for your home repair.

Accessing a copy of the shallow geotechnical investigation findings

Once the solution has been finalised and a Works Order has been issued the information is available through your contract supervisor at the Fletcher EQR hub managing your repairs. The information is specific to your property and will form part of the engineering report developed by Fletcher EQR structural engineers. 

 

Progress update: Drilling to determine increased risk of land damage

04 April 2013

Since January 2013, EQC has been carrying out drilling to help inform land claim settlements. Learn more

This phase of drillling has now been completed.

Key points:

  • Not all properties need to be drilled – read the frequently asked questions to learn why your property may not have been drilled.
  • Geotechnical engineers decide whether drilling is necessary.

Below is a table showing progress at 29 March 2013.

Primary suburb

Number of drilling sites

Number completed

% complete

North New Brighton

18

18

100%

Aranui/Bexley

65

65

100%

New Brighton/Sth New Brighton

6

6

100%

Parklands

35

35

100%

Waimari Beach/Queenspark

67

67

100%

Richmond

54

54

100%

Shirley/Mairehau

32

32

100%

St Andrews/St Albans/Edgeware

161

161

100%

Fendalton/Riccarton

64

64

100%

Wainoni

76

76

100%

Burwood

87

87

100%

Avondale

33

33

100%

Avonside

17

17

100%

Dallington

35

35

100%

Linwood/Bromley/Phillipstown

38

38

100%

Spencerville/Brooklands

29

29

100%

Kaiapoi

29

29

100%

Belfast/Northwood

34

34

100%

Casebrook

16

16

100%

Central City

35

35

100%

Merivale

48

48

100%

Redwood

33

33

100%

Strowan

22

22

100%

Bishopdale/Harewood

24

24

100%

Ilam/Bryndwr/Burnside

14

14

100%

Papanui

36

36

100%

Southshore

30

30

100%

St Martins/Opawa/Hillsborough/ Huntsbury

56

56

100%

Sydenham

15

15

100%

Woolston

1

1

100%

Walthham

11

11

100%

Cashmere/Beckenham

11

11

100%

Hoon Hay/Hillmorton

39

39

100%

Total

1271

1271

100%

 

Flat land assessments underway

8 March 2013

EQC is assessing flat land damage claims – and this assessment process will continue for the rest of this year.

A huge number of variables come into play in settling a land claim, and these call on quite specialised skills. Some of these skills are in limited supply – including people capable of undertaking geotechnical evaluation of the information reported back by the assessment teams, and people with good knowledge of the local property market who can help with establishing the value of the land in question.

This doesn’t affect EQC’s target of having all assessments of all damaged land completed by the end of this year – but it does mean that it may take longer than first anticipated to begin making payments. EQC will be paying the most straightforward claims sooner than the more complex claims (such as those involving increased vulnerability to liquefaction and flooding). We’re expecting to pay all land claims by the end of 2014.

Port Hills

We have begun making payments in the Port Hills and expect all these claims to be settled during 2013. From March, customers whose land damage falls under the $500 minimum excess for land claims will receive a letter advising them of this. This is because assessors found only minor earthquake-related damage on these properties.

EQC estimates that we will pay out a possible $2 billion for land claims in Canterbury by the end of 2014.

 

Update: Multi-unit buildings

1 March 2013

A special Multi-Unit Building Team at EQC is working on the complex assessment and settlement of homes that form part of a multi-unit.

A multi-unit is where two or more homes share at least one common element such as a wall, garage, roof, foundation or cladding material.

To ensure our customers aren't disadvantaged in any way by the repair or rebuild of an adjoining dwelling, all claims on homes that are part of a multi-unit building need to be reviewed as a whole.

Multi-unit buildings include:

  • semi-detached units (the most common, and usually on a cross-lease)
  • apartments
  • mixed-use buildings (that combine commercial and residential use)
  • rest homes/retirement villages.

Typically, the repair strategy for one of the homes in a multi-unit building will impact on the repair of the one next door. One unit may have suffered only cosmetic damage while the damage next door may be structural.

Because most of these multi-unit homes have different owners, different insurers and different repair strategies, there is considerable complexity in resolving their claims. To add to the complexity, many multi-unit homes are on TC3 land.

EQC has recently escalated its focus on these complicated multi-unit claims, to speed up claim processing, resolve these issues and reach resolution.

Unattached, stand-alone properties on a cross-lease can, once reviewed, continue to be assessed through the normal claims process.

 

Canterbury Home Repair Programme: Progress update

February 2013

Over 96,000 repairs were completed by EQC and Fletcher EQR to January 2013 – including full-scope (‘substantive’), urgent (‘emergency’) and heating repairs.

Maps

(Click to open PDF)

Full-scope repairs: 30,748

Thumbnail of full-scope (substantive) repairs map - click to open PDF.

Urgent repairs: 47,282

Thumbnail of map showing where urgent repairs have been carried out. Click to open PDF.

Heating repairs: 18,454

Thumbnail of map showing where heating has been installed or repaired. Click to open PDF.

Total repairs: Over 96,000

Thumbnail of map showing all repairs completed to 11 December 2012. Click to view full map as PDF.

These maps are updated quarterly: check Scorecard for the latest data. 

 

Progress update: Settling land damage claims​

January 2013

The assessment and settlement of a possible $2 billion worth of EQC Canterbury land claims is moving ahead.

In the Port Hills settlements have been underway for some time, with priority given to claims that need to be settled so building work can get underway. All Port Hill settlements should be completed in the first half of this year.

On the flat land in the green zone, EQC has already done extensive geotechnical mapping. This work has identified 70,000 properties that potentially have land damage that is extensive enough to qualify for an insurance payment. In January, teams of field staff started inspecting these properties to confirm the extent of damage and estimate the cost to repair the damage. The teams started in the east of the city and are moving west throughout the year.

Most land damage can be seen such as cracks and undulations. However, some types of damage cannot be easily seen – for example, increased risk of liquefaction and increased risk of flood due to land subsidence. By analysing the soil composition, depth to ground water, and changes in land height as a result of the earthquakes, EQC has identified about 14,000 properties that may have “increased risk” damage. Drilling is underway to collect soil samples that are required to confirm the extent of damage and an appropriate settlement. Drilling is expected to be completed in March 2013.

EQC will cash settle Canterbury land claims as it does elsewhere around the country. Settlements will be completed by the end of 2014.

Read more about land settlements on flat land

 

Progress update: Drilling in TC3

December 2012

The drilling programme for EQC customers in the Canterbury Home Repair Programme was completed on 21 December 2012.

Information about what happens next.

EQC manages the data from the drilling through the Canterbury Geotechnical Database. The data is highly technical and is available to engineers and other specialists, to assist them with the design of foundations.

Examples of drilling data:

Example 1 – TC3 drilling data (PDF, 278 KB)

Example 2 – TC3 drilling data (PDF, 196 KB)

 

Cash settlement threshold is now $15,000

July 2012

In July 2012, EQC raised the minimum threshold over which repairs will be managed by the Canterbury Home Repair Programme from under $10,000 to under $15,000 (provided the home doesn't have structural damage).

Find out more about the home repair process

Learn more about the Canterbury Home Repair Programme

 

Canterbury Home Repair Programme: Timeframe

The timeframe for all homes in the Canterbury Home Repair Programme to be repaired or rebuilt is as follows:

  • Repairs over $50,000 will be completed by December 2013.
  • All repairs will be completed by the end of 2015.

Page last updated: 18 Feb 2014

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