Kaikoura earthquake 14 November 2016

Kaikoura earthquake 14 November 2016

Claim Status: 
Closed
Date of event: 
Monday, November 14, 2016
Event type: 
Earthquake
Claim deadline: 
Tuesday, February 14, 2017
Claims received: 
14 Feb 2017: 26,875

EQC provides natural disaster insurance for residential homes (usually up to $100,000 + GST), contents (usually up to $20,000 + GST) and a defined area of residential land. It’s called EQCover. If you insure your home and/or contents with a private insurer, and the policy includes fire insurance (most do), you automatically have EQCover.

Claims

The deadline to notify EQC or your insurer of damage from the 14 November 2016 Kaikoura Earthquake was midnight 14 February 2017. If you lodged a claim before this deadline you will receive an acknowledgement of your claim from EQC or your insurer. Claims cannot be accepted after the deadline. Enquiries about house or contents claims should be directed to your insurance company. Enquiries about land claims should be directed to EQC. You can call EQC's contact centre on 0800 DAMAGE (326 243) which is open 7am-9pm from Mon-Fri and 8am-6pm on Saturdays. You can also email EQC on info@eqc.govt.nz.

Read EQC and insurance companies' Memorandum of Understanding Relating to Kaikoura Earthquake Claims Management

EQC Guide

Land damage

EQC covers the land that the house sits on, as well as land within eight metres of the house. Land within 60 metres of the house that is part of, or supports the main access to the house from the boundary is also covered.  

Find out more about land and what we cover

EQC Guides

Urgent repairs

If your home is badly damaged and you need repairs urgently to make it safe, sanitary and secure, there may be some things you can do straightaway or you may need to bring in a contractor. Remember to take photos before you do any work, and keep records of work you pay for.

EQC Guides

Cash settlements

If you receive a cash settlement to make repairs to your home either from EQC or your insurance company, you will find useful information in the fact sheet called Information for people receiving insurance payments for repairs.

A more detailed guide called Rebuild with Confidence  from the Ministry of Business, Innovation and Employment (MBIE) outlines how to manage your building repairs once you have received a cash settlement.

Support available

Temporary accommodation

If your house is so badly damaged you cannot stay in it, your private insurer is the best person to talk to. It’s a good idea to read your policy to find out what you may be entitled to.

The Ministry of Business Innovation and Employment (MBIE) and the Ministry of Social Development (MSD) are working together to help displaced people find suitable temporary accommodation:

  • Call 0800 673 227
  • Visit www.temporaryaccommodation.mbie.govt.nz
  • Email temp.accom@mbie.govt.nz

EQC Guide

Other useful websites

EQC guides

Urgent repairs

(PDF, 8 Dec 2016)

  • What to do first
  • If you need help
  • Other support

Temporary accommodation

(PDF, 8 Dec 2016)

  • When you need to leave home
  • Key points to be aware of
  • Other support

Chimney repairs

(PDF, 8 Dec 2016)

  • Making your chimney safe
  • Keeping records of work
  • Other support

Kaikoura Earthquake

(PDF, 22 Nov 2016)

  • Make your home safe first
  • Earthquake Commission claims
  • Lodging a claim
  • Am I covered by EQC?

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