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Claimant Reference Group

Toka Tū Ake EQC, is committed to working with customers and communities to find the best solutions for homeowners with EQCover claims. 

A Canterbury-based Claimant Reference Group was established in October 2018 following the Canterbury earthquakes to provide feedback and advice to support improvements in our claims settlement processes. The membership of the Group included Canterbury claimants and community representative advocates who regularly met with senior management. Members were paid for their time and expertise. 

The Group’s advice contributed to enhancements to the claim management process and claimant experience. These included changes to staff training, engineering assessment processes, customer communications and the On-solds programme. 

The work of the Group finished in November 2020. 

Toka Tū Ake EQC established the National Reference Group in June 2021 who provide representative community input into, and feedback about, the broad range of Toka Tū Ake EQC responsibilities.