Skip navigation

Code of Insured Persons' Rights

From 30 October to 30 November 2023, we asked for public feedback on a draft Code of Insured Persons’ Rights. Thank you to everyone who took the time to provide feedback. This consultation is now closed. 

The Code will set the standard of service that insured people can expect from Toka Tū Ake EQC (us) and anyone working on our behalf to manage and settle claims after a natural hazard event, such as an earthquake or landslide. 

The Code is a requirement of the new Natural Hazards Insurance Act, which will take effect on 1 July 2024. 


We sought feedback on the rights and obligations set out in the draft Code to make sure the Code will meet the needs of insured homeowners.  

You can read the consultation materials: 

Next steps

We are considering the feedback received during the consultation period and what adjustments need to be made to the draft Code. 

In early 2024, we’ll publish a written summary on this page, outlining how consultation feedback has contributed to the development of the Code.   

The draft Code will be presented to the Minister Responsible for the Earthquake Commission for approval.  

Once the Code is approved, we’ll be publishing it and promoting the Code to ensure people are aware of it.