Code of Insured Persons' Rights
From 30 October to 30 November 2023, we asked for public feedback on a draft Code of Insured Persons’ Rights. Thank you to everyone who took the time to provide feedback. This consultation is now closed.
The Code will set the standard of service that insured people can expect from Toka Tū Ake EQC (us) and anyone working on our behalf to manage and settle claims after a natural hazard event, such as an earthquake or landslide.
The Code is a requirement of the new Natural Hazards Insurance Act, which will take effect on 1 July 2024.