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Insurance Liability Valuation 
30 June 2016


EQC commissioned Melville Jessup Weaver to carry out this report, which provides information about EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 30 June 2016 and the development of EQC’s Canterbury earthquakes claim costs since 31 December 2015.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;

- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied; and

- information under section 9(2)(j) to enable negotiations.


Downloads

Insurance Liability Valuation - Part 1 (PDF - 7.6 MB)

Insurance Liability Valuation - Part 2 (PDF - 6.8 MB)

Insurance Liability Valuation - Part 3 (PDF - 3.6 MB)

Memorandum of Understanding between EQC and Southern Response 

EQC and Southern Response have agreed to share resources in an effort to more quickly settle customers' residential building claims in applicable cases.

The two Crown organisations believe this will have positive outcomes, enabling customers to get on with any remaining earthquake repairs sooner.

Where the two organisations agree a residential building claim listed with Southern Response as the private insurer is likely over the EQC cap*,  Southern Response may manage the EQC claim on EQC's behalf.

Southern Response would act as EQC's agent in these applicable cases, completing the assessment and settling the EQC claim in accordance with the EQC Act, along with any entitlements the customer may have under their insurance policy.

We are also talking to other private insurers about how we might work with them on outstanding claims that are likely to be over cap.

*Cap is the amount under the Earthquake Commission Act 1993, that EQC insures a residential building for against natural disaster damage. Generally this is $100,000 plus GST per event. If the cost to repair natural disaster damage toa residential building is over this amount, it becomes "over-cap".

Downloads

EQC and Southern Response memorandum of understanding (PDF — 6.6MB) 

Memorandum of Understanding for Kaikoura Earthquake claims management

Following the Kaikoura Earthquakes, EQC and a number of private insurers have reached an agreement to facilitate the provision of a good claim experience for people making contents and residential building insurance claims arising out of these events. A copy of the Memorandum of Understanding  is available here. The names and contact details of certain individuals within this document have been withheld under section 9(2)(a) of the Official Information Act 1982: to protect the privacy of natural persons.

Downloads

Memorandum of Understanding for Kaikoura Earthquake claims management (PDF - 1.9 MB)

 

EQC Claims Manual for Insurers

The EQC Claims Manual for Insurers sets out policies on how EQC applies the Earthquake Commission Act 1993. The Manual is not drafted exclusively for the Kaikoura earthquake Memorandum of Understanding (MOU). It is designed to also apply to other agency arrangements between EQC and insurers (under other MOUs) in respect of natural disasters.

Residential land claims are outside the scope of the Manual because the insurers' agency role does not include residential claims.

The Manual is a work in progress. This page will be updated as remaining sections get finalised and/or existing sections get updated.

Downloads
EQC Claims Manual for Insurers (PDF - 813KB) as of 28 September 2017. 

Insurance Liability Valuation 
31 December 2015

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regard to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 31 December 2015 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 30 June 2015.


EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:


- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied; 
- information under section 9(2)(i) to carry out, without prejudice or disadvantage, commercial activities, and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - Part 1 (PDF - 3.7 MB)

Insurance Liability Valuation - Part 2 (PDF - 3.9 MB)

Insurance Liability Valuation - Part 3 (PDF - 3.5 MB)

Insurance Liability Valuation - Part 4 (PDF - 3.6 MB)

Insurance Liability Valuation - Part 5 (PDF - 3.2 MB)

Insurance Liability Valuation
30 June 2015

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regard to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 30 June 2015 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 31 December 2014.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied; and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - June 2015 - Part 1 (PDF - 1.5 MB)

Insurance Liability Valuation - June 2015 - Part 2 (PDF - 2.1 MB)

Insurance Liability Valuation - June 2015 - Part 3 (PDF - 2.2 MB)

Insurance Liability Valuation - June 2015 - Part 4 (PDF - 1.3 MB)

Insurance Liability Valuation - June 2015 - Part 5 (PDF - 1.9 MB)

Insurance Liability Valuation
31 December 2014

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 31 December 2014 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 30 June 2014.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;
- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - December 2014 Part 1 (PDF - 4.4 MB)

Insurance Liability Valuation - December 2014 - Part 2 (PDF - 2.3 MB)

Insurance Liability Valuation - December 2014 - Part 3 (PDF - 7.4 MB)

Insurance Liability Valuation - December 2014 - Part 4 (PDF - 8.1 MB)

Insurance Liability Valuation - December 2014 - Part 5 (PDF - 7.4 MB)

Supplementary Notes (PDF - 0.3 MB)

Insurance Liability Valuation
30 June 2014

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 30 June 2013 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 30 June 2013 and 30 June 2014.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;
- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - June 2014 (PDF - 7.4 MB)

Insurance Liability Valuation as at 31 December 2013

Insurance Liability Valuation as at 31 December 2013 (Part 1) - (6.7MB)

Insurance Liability Valuation as at 31 December 2013 (Part 2) - (6.5MB)

Cover letter: Movement in gross ultimate incurred claims costs: 30 June 2013 - 31 December 2013 - (314KB)

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 31 December 2013 and with regards to the development of EQC’s Canterbury earthquakes claims costs since 30 June 2013.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;

- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;

- information under section 9(2)(e) to avoid prejudice to measures that prevent or mitigate material loss to members of the public;

- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and

- information under section 9(2)(j) to enable negotiations.

Insurance Liability Valuation as at 30 June 2013

Insurance Liability Valuation as at 30 June 2013 (Part 1) - (7.1MB)

Insurance Liability Valuation as at 30 June 2013 (Part 2) - (6.9MB)

Cover letter: Scenario testing 30 June 2013 - (482KB)

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 30 June 2013 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 30 June 2012 and 31 December 2012.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;

- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;

- information under section 9(2)(e) to avoid prejudice to measures that prevent or mitigate material loss to members of the public;

- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and

- information under section 9(2)(j) to enable negotiations.

Insurance Liability Valuation as at 31 December 2012

Insurance Liability Valuation as at 31 December - Part 1 (5MB)

Insurance Liability Valuation as at 31 December - Part 2 (3.2MB)

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regard to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 31 December 2012 and with regards to the development of EQC’s Canterbury earthquakes claim costs since 30 June 2012.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;

- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;

- information under section 9(2)(e) to avoid prejudice to measures that prevent or mitigate material loss to members of the public;

- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and

- information under section 9(2)(j) to enable negotiations.

Insurance Liability Valuation as at 30 June 2012

Insurance Liability Valuation as at 30 June 2012 (Part 1) - (5MB)

Insurance Liability Valuation as at 30 June 2012 (Part 2) - (4MB)

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial statements as at 30 June 2012 and with regards to the development of EQC’s Canterbury earthquakes claims costs since 31 December 2011 and 30 June 2011.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;

- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied; and

- information under section 9(2)(j) to enable negotiations.

Insurance Liability Valuation
30 December 2011

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial reports as at 31 December 2011 and with regards to the development of EQC’s Canterbury earthquakes claims costs since 30 June 2011. Note that this report is not accompanied by a covering letter unlike reports from June 2013 onwards.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;
- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - December 2011 - Part 1 (PDF - 5.5 MG)

Insurance Liability Valuation - December 2011 - Part 2 (PDF - 5.4 MG)

Appendices Part 1 (PDF - 7 MG)

Appendices Part 2 (PDF - 7.6 MG)

Appendices Part 3 (PDF - 6.1 MG)

Insurance Liability Valuation
30 June 2011

EQC commissioned Melville Jessup Weaver to carry out this report, which provides information with regards to EQC’s insurance liabilities and reinsurance recoveries for use in the financial statements as at 30 June 2011. Note that this report is not accompanied by a covering letter unlike reports from June 2013 onwards.

EQC is providing this report to the public in the interests of transparency and has considered the public interest in deciding whether to withhold any of the information contained in the report. EQC has decided it is necessary to withhold the following information under the Official Information Act 1982:

- names of certain individuals under section 9(2)(a) to protect privacy;
- information under section 9(2)(ba)(i) to protect information which is subject to an obligation of confidence where the making available of the information would be likely to prejudice the supply of similar information, and it is in the public interest that such information should continue to be supplied;
- information under section 9(2)(f)(iv) to maintain the constitutional conventions which protect the confidentiality of advice tendered by officials; and
- information under section 9(2)(j) to enable negotiations.

Downloads

Insurance Liability Valuation - June 2011 Part One (PDF - 5 MG)

Insurance Liability Valuation - June 2011 Part Two (PDF - 3 MG)

Appendices - Part 1 - (PDF 6.5 MG)

Appendices - Part 2 - (PDF 4.3 MG)

Appendices - Part 3 - (PDF 5.4 MG)

Appendices - Part 4 - (PDF 5.4 MG)

Appendices - Part 5 - (PDF 7.8 MG)

Tsunami Risk Facing New Zealand
September 2015

"Tsunami risk facing New Zealand" analyses the likelihood of a tsunami occurring and New Zealand’s capability to manage it. 

EQC, as part of its research and education role, commissioned the independent report from the New Zealand Institute of Economic Research (NZIER) to inform an ongoing national conversation about the potential risks and impact of large but infrequent tsunamis. The report links to a Ministry of Civil Defence and Emergency Management (MCDEM) response which addresses the mitigation options raised.”

Downloads

Report on Tsunami Risk Facing New Zealand - August 2015 (PDF - 1 MG)

GNS 2015 Update (PDF - 2 MG) 

EQC Customer Interaction Review
February 2015

Customer interaction report identifies best way forward

As Gail Kettle (General Manager - Customer and Claims) announced towards the end of last year, EQC commissioned a report to learn from and improve customer experience in Canterbury.

The independent report focused on customer touchpoints in the organisation (not the whole claims process) and included reviewing previously public reports such as the Ombudsman report and UMR client satisfaction survey. It also carried out stakeholder and worst-case customer interviews throughout Canterbury.

EQC agreed with the Ombudsman that the report would be released publicly in the interests of transparency and commitment to improving the customer experience. EQC is very pleased with the outcome of the report and there are a number of improvements and quick wins which EQC is already implementing, and sharing this with our staff. Gail also wants to thank the various  groups, agencies and individuals who were interviewed and shared their experiences for the report.

Downloads

EQC Customer Interaction Review - November 2014 (PDF - 3 MG)

WeCan Official Information Request
March 2014

Summary

In the middle of 2013, the Wider Earthquake Communities Action Network (WeCan) requested a large amount of information from EQC under the Official Information Act 1982. The information sought related to a range of EQC’s activities and its deliberations with regard to the resolution of claims from the Canterbury earthquake sequence. Much of this information is now historical, or has been superseded as EQC has updated processes and protocols as it has moved to new stages in the claims resolution process. The materials released to WeCan are provided here for the information of the public.

Downloads

Appendices 1-4 (PDF - 3 MG)

Appendices 5-22 (PDF - 2.7 MG)

Appendix 23 - To page 57 (PDF - 4 MG)

Appendix 23 - Remaining pages (PDF - 4 MG)

Appendix 24 - First half (PDF - 5 MG)

Appendices 25-26 (PDF - 7.2 MG)

Appendices 27-46 (PDF - 6 MG)

Appendices 47-49 (PDF - 7.9 MG)

Appendices 50-55 (PDF - 3 MG)

Appendices 56-63 (PDF - 7 MG)

Response Letter Annex (PDF - 3 MG)

Report on the Earthquake Commission’s procurement procedures for contracting resources to undertake land assessments with Mainland Claims Management Limited and Cerno Limited

Summary

On 30 November 2012, EQC engaged Deloitte (chartered accountants) to assist with our understanding of how the Procurement Procedures were implemented with Mainland Claims Management Limited and Cerno Limited during the period from 1 June 2012 to 30 November 2012, and report back to us.

This report outlines the scope of work and and Deloitte's findings.

Download

Procurement Procedures Report (PDF, 353 KB)

EQC Response to Canterbury Events
1 March 2012

Draft report: Lessons learned

Summary

EQC commissioned Martin, Jenkins & Associates Limited (MJAL) towards the end of 2011 to review and provide a forward-looking report aimed to capture lessons learnt from the Canterbury earthquakes. The aim was to gather knowledge to improve future delivery of EQC services, while also providing useful insights to help the existing earthquake response. EQC received an early draft (dated 1 March 2012) of the MJAL report 'EQC Response to Canterbury Events: Lessons learned' on 2 March 2012, which was never completed due to the announcement of the Treasury review expected to cover much the same ground. Nevertheless, the report has been requested by the media.

In the interest of transparency, we provide it here for all customers.  

Download

EQC Response to Canterbury draft report (PDF, 430 KB)

 

EQC Response to the Canterbury Events Report

EQC commissioned Martin, Jenkins & Associates Limited (MJAL) towards the end of 2011 to review and provide a forward-looking report aimed to capture lessons learnt from the Canterbury earthquakes.

 

The aim was to gather knowledge to improve future delivery of EQC services, while also providing useful insights to help the existing earthquake response.

 

EQC received an early draft (dated 1 March 2012) of the MJAL report 'EQC Response to Canterbury Events: Lessons learned' on 2 March 2012, which was never completed due to the announcement of the Treasury review expected to cover much the same ground. Nevertheless, the report has been requested by the media.

In the interest of transparency, we provide it here for all customers.  

 

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