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Community input into EQC’s work

On this page you’ll find information on independent work to review and improve EQC’s natural disaster response and readiness for future events.

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National Reference Group

EQC’s National Reference Group has been established to provide a range of community perspectives to support our work.

Read more about the NRG

The group was set up at the recommendation of the 2020 Public Inquiry into the Earthquake Commission to establish strong links between EQC and the community.

Members represent a range of customer groups and will provide EQC with valuable perspectives and expertise across a range of sectors.

The National Reference Group will be a direct link between EQC and the community. It will mean EQC can receive community input into our work to make New Zealand communities more resilient for future events and to help people to recover more quickly when damage does occur.

In establishing the group, EQC consulted with government and non-government agencies on how the group could best provide community input into EQC’s work and sought nominations for membership from a broad range of stakeholders.

Our members


Robyn Wallace (NRG Chair)

Te Puni Kokiri

Tom McBrearty

Homeowners Advisory Group (HOAG)

Linda Ngata


Jon Duffy

Consumer NZ

Simon Templeton

Age Concern

Jenna Rogers

National Emergency Management Agency

Ciaran Fox               

Mental Health Foundation

Mojo Mathers

Disabled Persons Assembly

Ray Tuala

Ministry for Pacific Peoples

Sharron Davie Martin

Rural Women NZ

Member biographies

To come soon.

Terms of Reference

To come soon.

Meeting minutes and agendas

To come soon.

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Claimant Reference Group

The Group was established in October 2018 to provide feedback and advice to support improvements in our claims settlement processes.

More on CRG

The Earthquake Commission (EQC) is committed to working with customers and claimant advocates to find the best solutions for outstanding and future EQC claims.

A 2018 Independent Ministerial Advisory Report recommended EQC establish a Claimant Reference Group (the Group), comprised of claimants and community representative advocates who would be paid for their time and expertise and meet EQC senior management regularly.

The Group was established in October 2018 to provide feedback and advice to support improvements in our claims settlement processes.

The Group met monthly and robustly advocated for Canterbury residents and claimants. Drawing on its collective expertise and experience, the Claimant Reference Group provided valuable feedback and input into EQC claims management processes.

The Group’s advice contributed  to key workstreams  that enhanced the claims management process experience for claimants. These included changes to staff training, engineering assessment processes, customer communications and the On-solds programme.

EQC and claimants benefitted from the Group’s input. 

Our work with the Group has also resulted in a better appreciation of the value reference groups can provide across EQC’s broad range of roles and responsibilities.

The work of the Group finished in November 2020, and EQC is in the process of establishing a national reference group to provide representative community input into, and feedback about, the broad range of EQC responsibilities.


The current members of the CRG were invited to participate in the group based on their expertise, and previous advocacy for the voice and rights of claimants. The members of the CRG represent a variety of interests from the Canterbury community and have been appointed for an extended term until 31 March 2020. Members of the CRG are reimbursed for their time in line with the Cabinet Fees Framework

Membership of the CRG

Meeting minutes and agendas

These meeting minutes have been developed by the CRG.

November to December 2020 meeting minutes (PDF, 191KB)

October 2020 meeting minutes (PDF, 1MB)

September 2020 meeting minutes (PDF, 787KB)

June 2020 meeting minutes (PDF, 276KB)

January 2020 meeting minutes (PDF, 277KB)

November 28 2019 meeting minutes (PDF, 286KB)

November 25 2019 meeting minutes (PDF, 222KB)

October 2019 meeting minutes (PDF, 242KB)

September 2019 meeting minutes (PDF, 291KB)

August 2019 meeting minutes (PDF, 257KB)

November 2018 to June 2019 meeting agendas (PDF, 9.5MB)

October 2018 to July 2019 meeting minutes (PDF, 7.2MB)


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