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Claims and assessments

EQC claims processing centre.

This section has information about claims that is of specific interest to people affected by the Canterbury earthquakes.

Check the main menu tabs for general information about:

  • EQC insurance – who's covered, what's covered, how it works
  • Claims – who can make a claim, how to make a claim, what happens after you make a claim.

Getting help

Call us

Phone 0800 DAMAGE (0800 326 243).

Our Call Centre is open:

  • 7am-9pm Monday–Friday
  • 8am-6pm Saturday.

Email us


Meet with a customer service consultant 

Come in and talk to a customer service consultant in our Community Contact Team if you need help understanding your claim – or simply have questions or issues you’d like resolved.

To make an appointment and find out where to go, call 0800 DAMAGE (0800 326 243).

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