This section has information about claims that is of specific interest to people affected by the Canterbury earthquakes.
Check the main menu tabs for general information about:
- EQC insurance – who's covered, what's covered, how it works
- Claims – who can make a claim, how to make a claim, what happens after you make a claim.
Getting help
Call us
Phone 0800 DAMAGE (0800 326 243).
Our Call Centre is open:
- 7am-9pm Monday–Friday
- 8am-6pm Saturday.
Email us
Email: info@eqc.govt.nz
Meet with a customer service consultant
Come in and talk to a customer service consultant in our Community Contact Team if you need help understanding your claim – or simply have questions or issues you’d like resolved.
To make an appointment and find out where to go, call 0800 DAMAGE (0800 326 243).