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Claims and assessments

EQC claims processing centre.

This section has information about claims that is of specific interest to people affected by the Canterbury earthquakes.

Check the main menu tabs for general information about:

  • EQC insurance – who's covered, what's covered, how it works
  • Claims – who can make a claim, how to make a claim, what happens after you make a claim.

Getting help

Call us

Phone 0800 DAMAGE (0800 326 243).

Our Call Centre is open:

  • 7am-9pm Monday–Friday
  • 8am-6pm Saturday.

Email us


Meet with a customer service consultant 

Come in and talk to a customer service consultant in our Community Contact Team if you need help understanding your claim – or simply have questions or issues you’d like resolved.

To make an appointment and find out where to go, call 0800 DAMAGE (0800 326 243).

How to make a claim

Use the online form

Button - Make a claim online here.

Call us

Phone: 0800 DAMAGE (0800 326 243)
Overseas: +64 4 978 6400

Tips for making a claim

  • Put in a new claim for each event that causes damage to your property.
    Recent events lists quakes and aftershocks that have been classified as new events.
  • The same claim can cover damage to your home, contents and land.
  • If you're making a contents claim, you need to send in additional documentation about damaged items.
    What you need to send in.
  • You must make your claim within 3 months of the date of the event that caused the damage.
    Deadlines for recent events.
  • Make your claim as early as possible – if there's more damage later (eg, from aftershocks) then you can make a further claim.
  • Also let us know as soon as possible if you find extra damage after you've sent in your claim.

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