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Home assessments

The home assessment process

After you've lodged your claim, an EQC assessor will phone you to make a time to visit your property and carry out a full assessment.

This is a detailed appraisal of the damage to your home. It will be carried out by an assessor and an estimator (licensed building practitioner).

  • You need to be available at the property for the full assessment.
  • We will provide at least 24 hours’ notice (unless a different arrangement has been previously negotiated).
  • Appointments can be re-arranged.

The EQC representatives will inspect:

  • every room in your house
  • the ceiling cavity
  • the under-floor areas, if possible
  • outbuildings and retaining walls, if covered as part of the dwelling.

The EQC representatives won't be able to enter any areas that they believe are unsafe.

Settling your claim

The information from the full assessment is given to an EQC claims officer. They'll analyse this, along with information relating to any other claims you've made since September 2010. They'll then calculate your settlement.

CHRP assessment

If your repairs are carried out under the Canterbury Home Repair Programme (CHRP), another full assessment will be done as part of your scoping meeting. Any new or exacerbated damage will be recorded at this time.

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