Canterbury Home Repair Programme

The Canterbury Home Repair Programme (CHRP) is EQC’s managed repair programme for Canterbury homes with damage between $15,000 and $100,000 (+GST) per claim. (Claims below this range where there is structural damage are also managed through CHRP.)

Previously, customers have dealt with EQC and/or Fletcher EQR - depending on what stage their repairs have been at. But EQC is now the main point of contact for all customers, including those whose properties are included the sub-floor repair review being carried out by Fletcher EQR staff.

For EQC's contact details, click here.

1. Download the land structures factsheet

In this publication you can find out the following:

  • what is an indemnity value
  • how does EQC assess the indemnity value of land structures
  • what happens next

2. Find out about the benefits of being in CHRP

If you're in the Canterbury Home Repair Programme, all aspects of the repair process are taken care of :

  • obtaining the building consents and carry out the design work
  • organising the physical repairs and monitor quality
  • ensuring the work complies with the Building Act and relevant codes
  • protecting you from cost escalation
  • ensuring any defects that are identified within three months of completion are remedied.

3. Find out about identification

All staff representing EQC – including tradespeople working on your property and Fletcher EQR staff – will wear a photo identity card.

  • Any person claiming to represent EQC or Fletcher EQR who is unable to present their photo identity card shouldn't be allowed to access your property.
  • If you're concerned about the identity of a visitor, contact the Police immediately and contact EQC.

A council inspector or other professional may visit your property during the repair process to inspect the work for compliance with building codes and standards. They will also always carry identification.

4. Find out about repair completion

When your repairs are completed, you'll meet the work supervisor to inspect the work and confirm that the job has been completed, to the appropriate standard. Following this, there is a three-month warranty period in which any defects related to the repair will be rectified.

5. Find out about the complaints process

If a problem occurs during the repair process, you can talk through any issues with your contractor, work supervisor or contact EQC.

6. Find out about Canterbury home repairs for the vulnerable

Everyone in Christchurch has experienced some level of vulnerability because of the stress associated with multiple earthquakes.

EQC is working with a range of social, health and welfare agencies to identify vulnerable people whose repairs should be given priority.

Learn more

7. Find out what to do if you have concerns about your CHRP repair

EQC takes the quality of the work carried out through the Canterbury Home Repair Programme (CHRP) seriously.  If you have concerns about your CHRP repairs, please notify EQC.

Learn more

 

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