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Claimant Reference Group


In February 2018, the Minister Responsible for the Earthquake Commission, Hon Dr Megan Woods, appointed an Independent Ministerial Advisor, Christine Stevenson, to advise the Minister on speeding up the resolution of outstanding EQC insurance claims arising from the 2010-11 Canterbury earthquakes.

The report was released was released on 6 June 2018, and one of the recommendations was for EQC to establish a Claimant Reference Group (CRG), comprised of claimants and community representative advocates who are paid for their time and expertise, and with whom EQC senior management meets regularly.

Following this recommendation, the CRG was designed in partnership between EQC and a group of claimant representatives to deliver on the brief outlined in the recommendation.

The CRG was subsequently established and met for the first time in October 2018.


The CRG has been established with the purpose of “improving the EQC experience of current and future claimants, with an immediate focus on the Christchurch experience”. The CRG will achieve this by focusing their efforts on “ensuring EQC is actively resolving the most important issues openly and transparently with claimants”.

The CRG is responsible for:

  • Generating ideas about areas EQC can improve;
  • Testing EQC improvements, and;
  • Liaising with EQC to monitor and communicate progress.

The CRG meets regularly as a group, at least monthly initially, engaging with EQC senior management and other experts as required in order to develop and communicate its advice.


The current members of the CRG were invited to participate in the group based on their expertise, and previous advocacy for the voice and rights of claimants. The members of the CRG represent a variety of interests from the Canterbury community and have been appointed for an initial term until 31 October 2019. Members of the CRG are reimbursed for their time in line with the Cabinet Fees Framework

Membership of the CRG

Meeting minutes and agendas

September 2019 meeting minutes (PDF, 291KB)

August 2019 meeting minutes (PDF, 305KB)

November 2018 to June 2019 meeting agendas (PDF, 9.5MB)

October 2018 to July 2019 meeting minutes (PDF, 7.2MB)


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