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Community input into EQC’s work

On this page you’ll find information on independent work to review and improve EQC’s natural disaster response and readiness for future events.

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Claimant Reference Group

The Group was established in October 2018 to provide feedback and advice to support improvements in our claims settlement processes.

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The Earthquake Commission (EQC) is committed to working with customers and claimant advocates to find the best solutions for outstanding and future EQC claims.

A 2018 Independent Ministerial Advisory Report recommended EQC establish a Claimant Reference Group (the Group), comprised of claimants and community representative advocates who would be paid for their time and expertise and meet EQC senior management regularly.

The Group was established in October 2018 to provide feedback and advice to support improvements in our claims settlement processes.

The Group met monthly and robustly advocated for Canterbury residents and claimants. Drawing on its collective expertise and experience, the Claimant Reference Group provided valuable feedback and input into EQC claims management processes.

The Group’s advice contributed  to key workstreams  that enhanced the claims management process experience for claimants. These included changes to staff training, engineering assessment processes, customer communications and the On-solds programme.

EQC and claimants benefitted from the Group’s input. 

Our work with the Group has also resulted in a better appreciation of the value reference groups can provide across EQC’s broad range of roles and responsibilities.

The work of the Group finished in November 2020, and EQC is in the process of establishing a national reference group to provide representative community input into, and feedback about, the broad range of EQC responsibilities.

Members

The current members of the CRG were invited to participate in the group based on their expertise, and previous advocacy for the voice and rights of claimants. The members of the CRG represent a variety of interests from the Canterbury community and have been appointed for an extended term until 31st March 2020.. Members of the CRG are reimbursed for their time in line with the Cabinet Fees Framework

Membership of the CRG

Meeting minutes and agendas

These meeting minutes have been developed by the CRG.

September 2020 meeting minutes (PDF, 787KB)

June 2020 meeting minutes (PDF, 276KB)

January 2020 meeting minutes (PDF, 277KB)

November 28 2019 meeting minutes (PDF, 286KB)

November 25 2019 meeting minutes (PDF, 222KB)

October 2019 meeting minutes (PDF, 242KB)

September 2019 meeting minutes (PDF, 291KB)

August 2019 meeting minutes (PDF, 257KB)

November 2018 to June 2019 meeting agendas (PDF, 9.5MB)

October 2018 to July 2019 meeting minutes (PDF, 7.2MB)

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National Reference Group

The EQC Board has committed to establishing a National Reference Group and has consulted with government and non-government agencies on how the group could best provide community input into EQC’s work.

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The Public Inquiry into EQC, led by Dame Silvia Cartwright, recommended establishing a suitable advisory group or body to provide representative community input into EQC’s work and associated responsibilities.

The EQC Board has committed to establishing a National Reference Group and has consulted with government and non-government agencies on how the group could best provide community input into EQC’s work.

The Claimant Reference Group played a key role in developing the stakeholder consultation, helping to lay the foundation for establishing a National Reference Group.

A draft Terms of Reference for the National Reference Group has been completed and EQC is seeking nominations for membership from a broad range of stakeholders, with the aim of the National Reference Group’s first meeting being held in the first quarter of 2021.

The Public Inquiry into EQC also recommended the establishment of place-based groups to represent communities affected by major natural disasters. EQC will do work on the scope of these groups in 2021 with input from the National Reference Group. 

Please watch this page for updates on the establishment and progress of the National Reference Group.

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