Complaints form

Privacy Notice

Toka Tū Ake EQC is committed to being a trusted kaitiaki (guardian) of the personal information we collect. Toka Tū Ake EQC collects and uses your personal information to manage and respond to your complaint, and anonymised information to inform reporting. This in accordance with the Privacy Act 2020 and the Data Protection Use Policy. Please refer to EQC’s full Privacy Statement for more information on how we collect, use and disclose personal information.

Please use the form below if you wish to make a complaint to Toka Tū Ake EQC.

(If you have feedback or a question, please use the Contact form.)

EQCover claim number

If you have an EQCover claim number, please enter it here.

First name

Family name

Postal address

Damage address

Preferred form of contact

Phone number

Email address

Tell us about your complaint, in as much detail as possible

Please upload any supporting documents you may have to support your complaint.

Files must be less than 2 MB. Allowed file types: jpg, jpeg, png, pdf