Claim documentation
This page sets out what you will receive if you request an EQCover Claim Documentation Pack via our Official Information Act request form and other documents that may be available to you if there has been a claim made with Toka Tū Ake EQC for natural disaster damage to your property, according to the type of damage that was claimed for.
As part of the due diligence process, Toka Tū Ake EQC recommends that claim documents are obtained and disclosed to potential buyers.
If you are unsure how the claim was settled, please contact us.
EQC Claim Documentation Pack
Please see below for examples of the documentation you may receive, according to the settlement of your claim:
- Simple cash settlements:
- Statement of claim
- Statement of damage
- Un-costed Scope of Works
- Costed Scope of Works
If the property was referred to the Canterbury Home Repair Programme (CHRP) you will receive where applicable:
- Assessments of the damage (this may include costed and un-costed scopes of work, statement of claim or statement of damage, scope changes summaries)
- Works orders and variation to works orders
- Specialist reports if they were undertaken (engineer reports, electrical assessments, asbestos testing, mould testing)
- Quotes for the damage
- Consenting documents
- Financial summary or property overview
- Final account agreements
- Construction Completion Inspection
- Defects Liability Certificate
- Practical Completion Certificate
- Producer Statements
Canterbury earthquake sequence claims
The documents that were produced in order to settle your claim may differ depending on the damage that occurred and the time when your claim was settled.
Simple cash settlement
When a claim has been settled for less than $15,000 the following documents may have been produced:
- Statement of claim
- Statement of damage
- Un-costed Scope of Works
- Costed Scope of Works
- Claim Settlement Advice Letter (homeowners only)
‘Opt-out’ cash settlement
If the damage to the property cost more than $15,000 to repair and the claimant chose to receive a cash settlement to complete the repairs themselves (called an ‘opt-out cash settlement’), the following documents may have been produced:
- Original Scope of Works/Comet Full Assessment
- Financial Summary
- Property Overview (if applicable)
- Payment form documents
- Letters confirming payments have been made/accepted
- Quotes
- Invoices
Managed repair
If the repairs to the property were carried out by the Canterbury Home Repair Program (CHRP) the following documents may have been produced:
- Assessments of the damage (this may include costed and un-costed scopes of work, statement of claim or statement of damage, scope changes summaries)
- Works orders and variation to works orders
- Specialist reports if they were undertaken (engineer reports, electrical assessments, asbestos testing, mould testing)
- Quotes for the damage
- Consenting documents
- Financial summary or property overview
- Final account agreements
- Construction Completion Inspection
- Defects Liability Certificate
- Practical Completion Certificate
- Producer Statements
Drainage cash settlement
If there was an assessment for damage to your drains, the following documents may have been produced:
- Drainage report
- Drainage assessments
- Drainage sketches
- Video Footage
- File notes pertaining to drainage
- Photographs relating to drainage
Simple land damage
- Sketch
- Legend
- File Note(s)
- Scope of Works
- MUB Land Docs
Increased Liquefaction Vulnerability
If your property was considered for an Increased Liquefaction Vulnerability (ILV) settlement, the following documents may be available:
- ILV Reports (includes maps)
- Summary
Increased Flooding Vulnerability
If your property was considered for an Increased Flooding Vulnerability (IFV) settlement, the following documents may be available:
- IFV reports (includes maps)
- Summary
Business as Usual Claims
Claims lodged for damage not related to the Canterbury earthquake sequence are called ‘business as usual’ claims.
Landslip, storm or flood claim
- Specialist reports if they were undertaken (engineer report, valuation report)
- Assessment report (if there’s no engineer report)
- Costed Scope of Works
Earthquake claim
- Assessment report
- Costed Scope of Works