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Make a claim

EQC call center

If you’ve suffered damage from a natural disaster, you'll need to make a claim with EQC.

How to make a claim

1. Complete the online form

Button - Make a claim online here.

Online claim form

If for any reason you have difficulty completing the online claim form, please contact us.


2. Call us

Within New Zealand:

Phone 0800 DAMAGE (0800 326 243)

From overseas:

Phone +64 4 978 6400
+64 4 978 6401

We'll talk you through the process.

About your claim

  • The same claim can cover damage to your home, contents and land.
  • You need to lodge a new claim for new damage caused by a new natural disaster (eg, another earthquake).
  • There is a separate contents form to fill out – more details in Making a contents claim.

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