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Step #2 Insurance verification

If your EQCover claim is managed by EQC, we'll contact your private insurer to confirm that your cover with them is current.

If your EQCover claim is managed by your insurer, they will automatically complete this step.

You automatically have natural disaster insurance with EQC if you have a current private insurance policy for your home. (The policy must include fire insurance – most do.) 

When you lodge a claim with EQC, we need to check (‘verify’) that you have the relevant private insurance – and that your policy is current.

We call this insurance verification. We have processes set up with private insurers so they can easily provide the necessary information to us.

How long does it take?

The time needed to complete insurance verification varies, depending on:

  • the complexity and number of claims for a property
    whether we need to ask insurers to clarify or fill gaps in the information.
  • Because insurance verification happens in parallel with your claim being settled, this doesn’t generally cause delays.