Step #5 Next steps

If you’ve received an EQCover cash settlement to repair disaster damage to your property, you have some decisions to make about the disaster repair work.

Our Managing your home repair factsheet sets out some of the important things to think about.

Our Your EQCover settlement factsheet sets out important things you need to consider.

What should you do with your settlement?

It is important that the payment is used for the purpose of repair or replacement of damaged property. In some circumstances, your future entitlement to EQCover may be affected if your payment is not used for this purpose.

If you are unsure about this, please speak to your claim manager.

What to do if you find further damage?

If further natural disaster damage is discovered, you must notify your claim manager as soon as possible.

If you discover this damage during the repair process, you must stop all work related to the affected area and contact your claim manager immediately for further advice.

After confirming the newly discovered damage was caused by a natural disaster, or needs to be reinstated as part of the natural disaster repair, you may receive an additional payment to cover the additional costs up to the EQCover cap.

Have further questions about your claim?

If your claim was or is currently being managed by your insurer, you will need to contact them directly for any questions. Please note that Toka Tū Ake EQC is unable to provide information to customers about open claims being managed by a private insurer. If your claim was or is currently being managed by Toka Tū Ake EQC, you can contact us directly.