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EQCover claim lodgement form

What you need to know

What should you use this form for?

  • This form is for customers who have new damage from a natural disaster which occurred from 1 January 2019.
  • Please also use this form if the damaged building has 10 or less units.

To complete this form you need the following:

  • a New Zealand contact address and phone number
  • details of the damage that has occurred
  • details of your private insurance policy
  • the policyholder's postal address and phone number if you are not the policyholder.

If you meet the criteria and wish to progress with your claim lodgement, click the 'next' button at the bottom of this page.

If you don't meet the criteria

Customers who have natural disaster damage:

Calling from within New Zealand
0800 DAMAGE (0800 326 243)

Calling from overseas
+64 4 978 6400

Call centre hours (New Zealand time)
Monday–Friday, 7am–9pm

View all the ways to contact us

We collect and use personal information to verify your identity, provide you with EQCover (EQC’s natural disaster insurance), and manage, assess and settle your claim. We may also use it for training and research and statistical purposes, or for any other purpose that you authorise.

The information you provide in this form will be used by the Earthquake Commission (EQC) for response and recovery efforts (including the settlement of claims by private insurance companies or other appointed parties), to inform natural disaster resilience, and for the purpose of making property-related information available to the public.

Property-related information means information about property (whether generally or in relation to one or more identified properties), including information about:

  • natural disaster damage to the property; and
  • any claims made under the EQC Act in relation to the property (including information about the assessed cost of replacing or reinstating damaged property, reinstatement methods, and settlement amounts).

We only use and disclose personal information in connection with our lawful functions and activities in accordance with relevant legislation, including the Earthquake Commission Act 1993, the Official Information Act 1982 and the Privacy Act 2020.

For more information about how EQC manages personal information, please refer to our Privacy Statement.

If your private insurer is part of the Insurance Claims Register, ICR Ltd, they may add information in relation to this claim to the register. The ICR is an independently run database that holds a record of all claims lodged with participating insurance companies. It allows those companies to access the claims history of any client for the specific purpose of checking for fraud when underwriting new business or processing claims. If you have any questions about inclusion of your claim on the ICR please contact your insurer directly.

Role
In what capacity are you filling this form?
Are you the person named on the insurance policy for the damaged property?

By providing this information you confirm that you are authorised to give personal information about the insured party for the purpose of lodging this claim for natural disaster damage on their behalf.

This party is a deceased estate
What natural disaster caused the damage?

You may see any one of the following as a result of an earthquake

  • Landslip - The falling or sliding of soil, vegetation and some rock on or from a steep slope.
  • Liquefaction - Ground, that is usually firm, which behaves like a liquid due to earthquake shaking.
  • Rockfall - The falling or sliding of rock or boulders on or from a steep slope.
  • Shaking - The ground movement associated with the earthquake.
  • Tsunami - Waves of water caused by an earthquake.

You may see any one of the following as a result of a landslip

  • Debris - Mud, sand, soil, rock, water and/or vegetation. Moving or left at the base of a slope after a landslip or rockfall.
  • Landslip - The falling or sliding of soil, vegetation and some rock on or from a steep slope.
  • Rockfall - The falling or sliding of rock or boulders on or from a steep slope.

You may see any one of the following as a result of a storm

  • Debris - Mud, sand, soil, rock, water and/or vegetation. Moving or left at the base of a slope after a landslip or rockfall.
  • Flood - Water flowing or pooling on what is normally dry land.
  • Landslip - The falling or sliding of soil, vegetation and some rock on or from a steep slope.
  • Storm surge - Sea water flooding due to the effects of a storm.
Select the damage caused, as a result of any of the above?

When and what is damaged

If the damage occurred prior to 1 Jan 2019 please call us on 0800 DAMAGE (0800 326 243)
This is the address of the property the damage is located

Unsure which type of property to use?

House (detached residential building)

General residential building, a stand-alone residence

Apartment building

Contains multiple dwellings in the same building

Bed & breakfast accommodation

Permanent residence for the owner and temporary accommodation for guests

Boarding house

Accommodation for tenants on a room by room basis

Education institute

Education and accommodation for staff/students, for example, a hall of residence

Manager's residence within an accommodation complex

Serviced/holiday accommodation with a residence for the manager, for example, within a motel

Mixed-use

A combination of residential and commercial

Permanently situated caravans

Self-contained caravan/tiny home that is unable to be moved

Rest home

Long-term accommodation for the elderly

Semi-detached/terraced multi-unit

Multiple residences in the same building

Show homes

Show home which is capable of and intended to be lived in

Unsure which occupancy type to use?

Owner-occupied

Main home of the property owner

Holiday home

Secondary residence

Rental property

Rented by a tenant

Temporary accommodation

Temporary accommodation, for example, a boarding house

Under construction

Residence which is in the process of being built

What was damaged?
What was the dwelling damage?
For example, after the earthquake I can see large cracks on my lounge wall and all over the ceiling. There is also a landslip behind my house.
What was the land damage?

Further information

Can you still live in your property?
Are there any concerns with your property with regard to safety, sanitation, security or weather tightness?
For example, my front door no longer closes.