Our partnership with insurers
We’ve teamed up with most private insurers to simplify the process for making a claim for natural disaster damage. From 30 June 2021, most insurers assess, manage and settle claims on our behalf. This streamlines the claims process and gives you a single point of contact for all your insurance matters, in what can be a challenging time.
EQC Toka Tū Ake manages a small number of claims. Please contact us if:
• your insurer is not listed as one of our partners below
• you want to discuss a claim for damage that happened before 30 June 2021
• you are a Direct EQCover customer.
Contact your insurer
There are nine private insurers who are a part of the partnership, and they represent over 20 insurance brands. Please contact your insurer, or insurance broker to make a new claim, or for an update on an existing claim.
- Visit the AA Insurance website
- Call 0800 500 216
- Visit the AMI Insurance website
- Call 0800 100 200
- Visit the AMP website
- Call 0508 806 244
- Visit the Ando website
- Call 0800 567 333
- Visit the ANZ website
- Call 0800 269 252
- Call 0800 200 242
- Email asbclaims@iag.co.nz
- Call 0800 248 888
- Email premiercareclaims@iag.co.nz
Please contact your broker directly.
- Visit the FMG website
- Call 0800 366 466
- Visit the Kiwibank website
- Call 0800 222 491, select option 1, then option 6
This includes policies with Southsure Assurance and NZ Police Association
- Visit the Lumley website for contact information
- For Lumley policies through a broker, please call your broker directly
- If you can't reach your broker please call NZI on 0800 2BROKER (0800 227 653)
This includes policies with Southsure Assurance and NZ Police Association.
- Visit the Lumley website
- For Lumley policies through a broker, please contact your broker directly.
- If you can’t reach your broker, please call NZI directly on 0800 2BROKER (0800 227 653)
- Visit the MAS website
- Call 0800 800 627
- Please contact your broker directly.
- If you have difficulty getting in touch with your broker, please call NZI on 0800 EQC NZI (0800 372 694).
- Please contact your broker directly
- Visit the State Insurance website
- Call 0800 80 24 24
- Call 0800 425 025
- Email coopclaims@iag.co.nz
- Visit the TradeMe website
- Call 0800 950 145
- Visit the Tower website
- Call 0800 808 808
- Visit TSB's insurance partner Tower's website
- Call 0800 100 162
- Visit the Vero website
- Call 0800 800 134
- Visit the Vero website
- Call Vero on 0800 801 814
- Visit the Westpac Insurance website
- Call 0800 309 378
