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Information request process

Once you have made your request for information, EQC will confirm receipt and we may contact you for further clarification. The more specific your request, the more effectively we can respond. 

We will review the relevant documentation and may need to redact specific information in accordance with the OIA and/or PA. If information needs to be withheld, we will communicate this to you when sending the response.

If all or part of your request for information cannot be fulfilled, we will inform you of the reason(s) in accordance with the OIA and/or PA in our response.

We will send the response out to you according to your preferred contact method. We aim to include all the relevant requested documentation with our response, however for larger or complex responses we may need to send the information to you in batches or via file sharer which is a secure file transfer service. The preferred method of delivery is electronically; however, we can send information via Courier Post if required.

If we need to extend the time required to complete your request, we will notify you in writing at the earliest opportunity (and within 20 working days of receiving your request). We will also advise you of the new date by which you should expect the response in full.

Further notes:

To check the specifics of when a response to your information request is due, please refer to the Ombudsman Calendar: link)

Tonkin & Taylor holds geotechnical records relating to drilling that may have taken place directly on, or near a property. This information is generally not included in a response unless specifically requested. Click here to see an example of geotechnical data held by Tonkin & Taylor.

If you would like to discuss a current information request, please get in contact using the details found on our Contact us page or e-mail link)