Is there a cost?
We do not charge for a request relating to a customer’s specific claim or property.
However, EQC may elect to charge for a request for claim-related information where the requester does not have a direct personal interest in the specific claim.
We may charge for non-claim-related Official Information requests (as allowed under section 15 of the Official Information Act). If we decide to charge for a request you have made, we will write to let you know.
You can read our criteria for charging in our Policy – Charging for Official Information Requests.
Our policy is based on the Ombudsman’s Charging guidelines(external link) and the Ministry of Justice’s all of government charging guidelines(external link).