Is there a cost?

We do not charge for a request relating to a customer’s specific claim or property.

However, EQC may elect to charge for a request for claim-related information where the requester does not have a direct personal interest in the specific claim.

We may charge for non-claim-related Official Information requests (as allowed under section 15 of the Official Information Act). If we decide to charge for a request you have made, we will write to let you know.

You can read our criteria for charging in our Policy – Charging for Official Information Requests.

Our policy is based on the Ombudsman’s Charging guidelines(external link) and the Ministry of Justice’s all of government charging guidelines(external link).