Requesting claim related information about claim(s) managed by your private insurer

If you have lodged a claim with your private insurance company and would like claim related information, you can request this from your private insurer directly.

On June 30 2021, EQC entered into partnership with 8 private insurers that will provide an improved, more collaborative approach to supporting New Zealanders through natural disasters in the future.

Under the new agreements, private insurers will manage the total claim, including the EQC portion up to the statutory capped level of damage. This means that the private insurers in this agreement will hold claim related information for claims lodged from 30 June 2021.

If you have lodged a claim with your private insurance company and would like claim related information, you can request this from your private insurer directly.

If you are looking to purchase a property that has or had a claim managed by their private insurer you can ask the vendor or agent to see the documents that support any repairs, they have completed.

Alternatively, you can use the online form to request claim file information and we will liaise with the appropriate private insurance company.

Your request will be considered under the OIA and/or PA and EQC act.