Requesting updates on an open claim and further claim queries

If you are seeking an update on the progression of an open claim, please contact our customer contact centre team or your private insurer.

They can provide you with updates outside of a formal request for information.

An OIA request will only provide information that is available at the time the request is made, for example if your claim has not yet been settled, a response will not include a date of settlement or any expected timeframes.

If you have received an information response and have subsequent questions in relation to the claim history, please contact our customer contact centre directly.

See our Contact us page for the best ways to get in touch.