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Kaikoura earthquake update

How we are doing

Of the over 38,000 residential claims managed by EQC and private insurers, 62% of building claims have had their initial assessment completed and 34% have been settled as at 31 July 2017 (in comparison to 51% assessed and 28% settled as at 30 June).

So far EQC has paid:

•    $39.1 million to insurers who manage EQC customers
•    $21 million to customers that EQC manages (land and/or properties with open or unresolved claims for prior natural disaster damage).

EQC and private insurers’ focus continues to be on the hardest hit communities within Marlborough, Kaikoura and Hurunui. As a result our assessment and settlement progress in these regions has been greater. The table below shows our progress as at 31 July 2017:

Region Total number of
building claims
% of building claims
with initial assessment
% of building claims
Marlborough 4,310 73% 31%
Hurunui 2,924 85% 26%
Kaikoura 2,217 92% 45%

Out of 5,300 plus claims managed by EQC, 87% of customers’ building and land claims have had the initial assessment completed and 66% have been settled as at 31 July 2017. 
We continue to be on track for the majority of Kaikoura earthquake customers to receive their settlements by the end of 2017.

Kaikoura MOU variation

Recently EQC and private insurers signed a variation to the Memorandum of Understanding relating to Kaikoura earthquake claims management (MOU variation). 

The original MOU covered the management of EQC claims for damage arising from earthquakes centred ‘in and around’ Kaikoura between 14 November 2016 and 13 December 2016.

The MOU variation extends the time period of the original MOU and now covers EQC claims for damage arising from earthquakes ‘in and around’ Kaikoura from 14 December 2016 through to 13 December 2017. 

Effect of the MOU variation

If a homeowner has previously lodged a Kaikoura earthquake-related EQC claim, then the new claim will be assessed and settled by the same insurer who managed their previous Kaikoura earthquake-related EQC claim. This will help achieve continuity for customers.

If a homeowner is lodging an earthquake-related EQC claim for the first time as a result of another Kaikoura area earthquake, the claim is for land damage, or they have an open EQC claim from a previous event (such as the 2010-2011 Canterbury earthquakes), then their claim will be managed by EQC.

Where to lodge claims

If people with existing Kaikoura claims discover new damage to their property following any further Kaikoura-related earthquakes, they need to lodge an EQC claim with either their private insurer or EQC. If there is earthquake damage to their land, then homeowners need to notify EQC directly.
It’s important to note though that all EQC claims must be notified within three months of when the damage occurs. 

Frequently Asked Questions (FAQs) on Kaikoura insurance claims

It’s been good to hear that many have found the FAQs on Kaikoura earthquake insurance claims, which we published in partnership with ICNZ last month, very helpful. Thanks to those who are promoting them and distributing them to homeowners to ensure they get as much information as possible. If you have any other pressing questions please let us know by emailing 

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