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Kaikoura earthquake update 7

Kia Ora,

In this month's newsletter you can find:

  • an update on EQC claims progress as at 30 November for the November 2016 Kaikoura earthquake, and
  • information on Kaikoura MOU variation period finishing and what this means for EQC customers.

How we are doing

Together with private insurers as EQC's agents, we're continuing to make good progress with resolving the around 38,000 residential claims following the 2016 Kaikoura earthquake.

As at 30 November, we've got 96% of all initial residential building assessments, 74% of residential building settlements, 95% of contents settlements and 96% of land settlements complete, all within ten months of the lodgement deadline.

So what's left overall?

As at 30 November, we've got left to complete:

  • 4% or just over 1,500 of initial assessments of residential buildings,
  • 26% of all building settlements,
  • 5% of all contents settlements, and
  • 4% or just over 140 of all land settlements.

Below is our assessment and settlement progress in the following areas as at 30 November 2017:   


Total number of residential building claims

% of residential building claims left to be settled










Christchurch city



Wellington city



So far EQC has paid:

  • $213 million to insurers who manage EQC customers; and
  • $30.7 million to customers that EQC manages (land and/or properties with open or unresolved claims for prior natural disaster damage).

EQC-managed claims

With the around 5,400 claims EQC is managing, we are close to completion. As at 30 November, we've got just over 200 claims or four per cent left to settle.

So what's next?

We're confident that we will exceed our target of 75% claims settled by the end of the year. The rest will be settled in early 2018.

Kaikoura MOU variation period ends

In June this year, EQC and private insurers signed a variation to the original Memorandum of Understanding (MOU) regarding how Kaikoura earthquake claims lodged for damage caused between 14 December 2016 and 13 December 2017 will be managed.

The period covered by the Kaikoura MOU variation has now ended. This means that if there are any further earthquakes after 13 December 2017, any new EQC claims lodged for those events will not be in the scope of the Kaikoura MOU.


Also here’s a reminder to check the most common questions and answers about the insurance process for Kaikoura claims, which we developed jointly with the private insurers. One of the questions and answers that we often get asked is below:

When should I expect to receive my settlement following an assessment?

The length of time it may take between your initial assessment taking place and receipt of your settlement amount can vary depending on a number of factors. For example, if your property requires further expert input (e.g., roofing expert, structural engineer, etc.), then this can take time to arrange and have these reports finalised. Also, those properties with complex or major damage will generally take longer to settle than those with simple and minor damage. While there is no fixed time that this can take due to the variables of each claim, your insurer should keep you up to date on what is happening with your settlement and you should contact them if you require an update. 


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