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Kaikōura earthquake update 9

In this month's newsletter, you can find an update on how many EQC customers have received their Kaikōura earthquake settlement, what customers need to think about after they have received their EQC cash settlement and where you can find the updated answers to frequently asked questions on Kaikoura insurance claims.

How are we doing?

As at 28 February 2018, we’ve completed 93% of residential building settlements, 97% of contents settlements and 98.5% of land settlements.

So what's left overall?

As at 28 February, of the 38,000 residential claims that resulted from the 2016 Kaikōura earthquake, we’ve got the following left to complete:

  • 7%, or fewer than 2,400, of building settlements,
  • Around 300 contents settlements, and
  • 1.5%, or just over 50, of all land settlements.

Below is our settlement progress in the following areas as at 28 February 2018:


Total number of building claims

% of building claims left to be settled










Christchurch city


Less than 5%

Wellington city


Less than 10%

So far we have paid:

  • $314.7 million to insurers who manage EQC customers; and
  • $35.2 million to customers who we manage (land and/or properties with open or unresolved claims for prior natural disaster damage).

EQC-managed claims

We were responsible for directly managing just over 5,400 claims. As of 28 February 2018, we've got just over 90 claims left to settle.

What's next?

By the end of this month we expect less than five per cent, or 1,700 building claims left to complete.

Supporting information for EQC customers

Our customers can find a lot of useful information about what to do next following the EQC cash settlement in our new fact sheet Managing your home repair. In this fact sheet customers can read about what they need to consider when repairing their earthquake damage, who can do the work and what homeowners’ rights are. We’d really appreciate it if you could share this resource with your networks.

If you have any questions about the Kaikōura insurance claims, please check out the most common questions and answers that we’ve developed jointly with the private insurers and have recently updated. The updated frequently asked questions (FAQs) can be found here on our website.

If there's something you can't find an answer to in the Kaikōura FAQs please let us know. Also if you have any feedback on this newsletter, we'd love to hear from you. Email us at

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