Multi-unit buildings

News item

A special Multi-Unit Building Team at EQC is working on the complex assessment and settlement of homes that form part of a multi-unit.

A multi-unit is where two or more homes share at least one common element  such as a wall, garage, roof, foundation or cladding material.

To ensure our customers are not disadvantaged in any way by the repair or rebuild of an adjoining dwelling, all claims on homes that are part of a multi-unit building need to be reviewed as a whole.

Multi-unit buildings include:

  • semi-detached units (the most common, and usually on a cross-lease)
  • apartments
  • mixed-use buildings (that combine commercial and residential use)
  • rest homes/retirement villages.

Typically, the repair strategy for one of the homes in a multi-unit building will impact on the repair of the one next door. One unit may have suffered only cosmetic damage while the damage next door may be structural.

Because most of these multi-unit homes have different owners, different insurers and different repair strategies, there is considerable complexity in resolving their claims. To add to the complexity, many multi-unit homes are on TC3 land.

EQC has recently escalated its focus on these complicated multi-unit claims, to speed up claim processing, resolve these issues and reach resolution.

Unattached, stand-alone properties on a cross-lease can, once reviewed, continue to be assessed through the normal claims process.



  • Use the online form to contact EQC, or
  • Phone 0800 DAMAGE (0800 326 243).


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