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Positive response to February 2016 settlement process

90 percent of claims from the February 2016 earthquakes have been settled.

EQC’s February 2016 Event Response Manager, Jayne Lapin, says of the 13,879 claims received for the 14 and 29 February earthquakes and subsequent aftershocks, EQC has resolved 12,440 (90 percent) by cash settlement worth a total value of $46,039,854

“Customers have appreciated the approach we have developed and implemented in response to the February earthquakes.”

The new approach uses both on-site and phonebased assessments, and allows customers to influence the pace of settlement by giving them the opportunity to provide earthquake damage data and photographic evidence. Thanks to a robust period of planning in advance and with customers providing information up front, claims have taken an average of three weeks to reach settlement from assessment.

Customers who have been through the process have been surveyed and nearly 90 percent of those who have taken part have been positive about their experience.

Ms Lapin says EQC had hoped to resolve all February 2016 claims by the end of the year but it has suited some customers to defer their assessment to 2017, meaning a small number remain open and will be closed early next year.


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