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EQC’s COVID-19 response

Our priority remains the safety and wellbeing of our people, our customers, our partners and stakeholders.  

With this in mind, EQC are taking additional steps to ensure the health, safety, and wellbeing of all our staff, customers and partners.  

This means that: 

  • EQC staff are located in regions currently operating at Alert Level 1. If you have a claim in the Auckland region, you will still be able to stay in contact with your claim manager. 
  • You can still lodge a claim for natural disaster damage at any time by calling 0800 DAMAGE (326 243) or through our Make a new claim page.
  • Any claims staff engaging in face to face interactions with customers will follow all recommended safety protocols in line with Ministry of Health guidance.

We will be providing further updates in response to any further Government announcements. For the most up to date information, please check the Unite Against COVID-19 website

If you have any questions about our EQC COVID-19 response, please contact us

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