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EQC Operating at Alert Level 3 and Alert Level 2

Our priority remains the safety and wellbeing of our people, our customers, our partners and stakeholders. 

With this in mind, EQC are taking additional steps to ensure the health, safety, and wellbeing of all our staff, customers and partners. 

This means that:

  • EQC staff will continue to work from both home and our EQC offices in Christchurch and Wellington on a rotational basis under Alert Level 2. If you have a claim manager or an EQC contact, you will still be able to stay in contact with them.
  • Suppliers and partners delivering EQC’s claim related services outside of Alert Level 3 (i.e. the Auckland reigon and North West Waikato) will continue to undertake these activities.
  • We support the use of face coverings for face-to-face interactions with our customers and suppliers. If this is your preference, please let your EQC contact know in advance of any face-to-face interactions.
  • If your EQCover claim is being managed by an insurer partner, please contact them directly about your claim.
  • All face-to-face interactions between EQC staff and our customers in the Auckland region and in North West Waikato are on hold due to Alert Level 3 conditions.
  • We are unable to print documents so no documents will be posted during the lockdown period.
  • There will be a delay in processing items sent to our PO Boxes. If you have digital copies of your documents, you can also email these to us.
  • You can still lodge a claim for natural disaster damage at any time by calling 0800 DAMAGE (326 243) or through our Make a new claim page
  • We are making additional contacts with our customers about their wellbeing and how they would like to be contacted during this time.

We will be providing further updates in response to any further Government announcements. For the most up to date information, please check the Unite Against COVID-19 website

If you have any questions about our EQC COVID-19 response, please contact us



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