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EQC guides and resources

See below resources specific to Kaikoura claims.
Generic resources can be found on the sidebar on the main page.

Urgent repairs factsheet thumbnail

Guide to urgent repairs

13 Dec 2016 - PDF 486KB

- What to do first 
- Where to get help

Insurer manual cover sheet thumbnail

Claims manual for insurers

Dec 2016 - PDF 807 KB

Sets out policies on how EQC interprets the Act for insurers as EQC’s agents.

Kaikoura process cover image

A simpler claims process

22 Nov 2016 - PDF 522KB

- Make your home safe first
- Earthquake Commission claims
- Lodging a claim
- Am I covered by EQC?

MOU coversheet thumbnail

Memorandum of Understanding

Dec 2016 - PDF 10.5MB

Following the Kaikoura Earthquakes, EQC and a number of private insurers have reached an agreement to facilitate the provision of a good claim experience for people making contents and residential building insurance claims arising out of these events.

Basic info coversheet

Kaikoura post event information

22 Nov 2016 - PDF 509 KB

- Make your home safe first
- Earthquake Commission claims
- Lodging a claim
- Am I covered by EQC?

Chimney factsheet cover

Guide to chimney repairs

Dec 2016 - PDF 463 KB

- Make your chimney safe
- What EQC covers

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