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EQC guides and resources

From 1 July 2019, the management of most remaining open and closed claims for the Kaikōura earthquake will start to move from private insurers to EQC.

See below resources specific to Kaikōura claims.

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Claims manual for insurers

Dec 2016 - PDF 807 KB

Sets out policies on how EQC interprets the Act for insurers as EQC’s agents.

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A simpler claims process

22 Nov 2016 - PDF 522KB

- Make your home safe first
- Earthquake Commission claims
- Lodging a claim
- Am I covered by EQC?

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Memorandum of Understanding

Dec 2016 - PDF 10.5MB

Following the Kaikoura Earthquakes, EQC and a number of private insurers have reached an agreement to facilitate the provision of a good claim experience for people making contents and residential building insurance claims arising out of these events.

Basic info coversheet

Kaikoura post event information

22 Nov 2016 - PDF 509 KB

- Make your home safe first
- Earthquake Commission claims
- Lodging a claim
- Am I covered by EQC?

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Guide to urgent repairs

13 Dec 2016 - PDF 486KB

- What to do first 
- Where to get help

Chimney factsheet cover

Guide to chimney repairs

Dec 2016 - PDF 463 KB

- Make your chimney safe
- What EQC covers

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