What we do
In this section you can learn more about our research, education, insurance and fund management roles.
Insurance and claims
Resilience and research
Research and resilience
EQCover can help get you back on your feet after a natural disaster
What you're covered for
EQCover applies to several types of natural hazard damage
Natural Disaster Fund
Find out what the Natural Disaster Fund is used for and how it's invested
Our research programme is a core part of our Resilience Strategy for Natural Hazard Risk Reduction and is part of our function under the Earthquake Commission Act 1993.
Our role in a natural disaster
We’re implementing a purchase order system
Natural disaster insurance
EQCover insurance overview
Natural Disaster Response Model
Natural disaster response model page
Make or manage an EQC claim
Many new EQCover claims can be managed by your private insurer. This page provides more information.
Requesting claim information
If you want information about the history of a claim, find out more here
Process for managing EQCover claims
Making urgent repairs
Making urgent repairs
Projects on the go, how to apply for funding, search for research results
Data and modelling
Major data and loss modelling projects
Risk reduction and resilience
How we work to reduce risk and build resilience
Creating an Aotearoa New Zealand that is better informed about our natural hazards and more prepared for their impacts.
Making your home safer for natural hazards
Features to look for in a property
Apartments and shared property
What to think about and how to prepare
Building and renovating
Make your investment last
Ways to make your rental home safer
Ways to protect your investment
Natural hazards where you live
Know what hazards could affect the area you live in
Useful information to help you prepare
Land structures ›
EQC provides cover for:
It’s important to note that things that are on the land, such as trees, plants or paved surfaces are not covered by EQC. Retaining walls that serve a landscaping function, rather than supporting or protecting your house or the insured land (including the main access way), are generally not covered by EQC.
For a full list of what is covered and not covered under a land damage claim, see the definition of residential land and Schedule 2 in the Earthquake Commission Act1993 at www.legislation.govt.nz(external link)
The maximum level of cover for bridges, retaining walls and culverts is the ‘indemnity value’ of the damaged structure/s. In order to assess the customers maximum entitlement, EQC assesses both the cost to repair and the indemnity value of the damaged land structures.
Where insured retaining walls, culverts, and bridges are damaged, the maximum amount of the insurance for residential land is calculated on the basis of the “indemnity value” of the property. This term is not defined in the EQC Act, but has a particular and well‐understood meaning in the valuation profession.
Indemnity value is typically defined as follows:
The cost necessary to replace, repair or rebuild the asset insured to a condition and extent substantially equal to but not better or more extensive than its condition and extent at the time that the damage occurred, takinginto consideration the age, condition and remaining useful life of the asset.
Applying this definition to the indemnity value of damaged property; EQC:
This is different from the cover of homes and by the EQC Act, which are insured for their replacement value. The indemnity value of a wall, culvert or bridge will likely be lower, and in many cases a lot lower, than its replacement value.
In determining the indemnity value of retaining walls, culverts and bridges, EQC relies on the advice of expert valuers, applying recognised principles of valuation methodology.
In general, EQC’s valuers assess the indemnity value of property using the Depreciated Replacement Cost methodology, one of the approved valuation methodologies for determining indemnity value under the Australia New Zealand Valuation Standards.
The Depreciated Replacement Cost methodology involves the following steps:
Land claimants do not need to do anything further to have damaged retaining walls, culverts and bridges assessed.EQC will automatically consider damage to land structures for claims that have been made for properties which have those structures.
Download this information in our Householders' Guide to Residential Land.