Make a new claim
Find out who to contact if you want to make a new claim for natural disaster damage. In most cases you should make a claim through your private insurer. They manage claims on our behalf and will be your single point of contact.
Make a claim with your insurer
If your home has been damaged by a natural disaster, you can usually contact your insurer to lodge a claim, including for your EQCover. You can usually make a claim online or over the phone.
Insurers work on our behalf to assess and manage your claim from start to finish. Your insurer or insurance broker will be your single point of contact during the claims process and can answer any questions you have.
When to make a claim with EQC Toka Tū Ake
EQC Toka Tū Ake manage a small number of claims directly. Please contact us if:
- your insurer does not partner with us
- you are a Direct EQCover customer
To make a claim through us, please use the lodge a claim form, or call us on 0800 DAMAGE.
If the new claim is for a building that has more than 10 units, or you are based overseas, please call us directly on 0800 DAMAGE.
If you don’t know who your insurer is, we can keep a record of the natural hazard damage to your property for you using this web form. However, your claim will not be progressed until you have identified your insurer and lodged a claim with them.
