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Claim reviews – Canterbury earthquake sequence

If you are concerned about your EQC claim settlement for damage caused by the Canterbury earthquake sequence, you can request a claim review. You can request a claim review, whether we have settled your claim by cash settlement or EQC-managed repair.

Some reasons for requesting a claim review

You may wish to request a review of your claim where you have reason to believe that:

  • EQC’s settlement did not include all earthquake damage
  • EQC’s repair work or repair strategy has not or will not repair the earthquake damage to the standard required by the EQC Act.
  • EQC’s cash settlement was not or is not sufficient to meet the reasonable costs of undertaking EQC’s repair strategy.

What we need from you

You need to complete a Claim Review Form if your request is about:

  • a claim settled by EQC-managed repair, and the repair was completed more than 12 months ago or
  • a claim settled by cash settlement.

In completing the Claim Review Form, you need to provide information to support your reasons for requesting a review. The information should include:

  • a detailed description of your concerns about the settlement and
  • photos of the area(s) of concern, where possible.

If your claim was settled by an EQC-managed repair within the last 12 months you do not need to complete a Claim Review Form. Instead, contact us with details of the repair address, your claim number and a brief description of the matter(s) requiring attention.

Our Contact us page has our phone and email details.

Completing the Claim Review Form

Before completing our Claim Review Form to request a claim review, read the Q&As in the Claim Review Guide at the back of the form (or below) for more information.

Once we receive a completed Claim Review Form, together with any supporting information, we will consider that documentation together with information we already hold. We will then decide whether or not a more detailed review of the claim is appropriate, and inform you of our decision.

If we decide a more detailed claim review is appropriate, we will conduct that review and inform you of the outcome. If we need to carry out a site visit at any point, we will contact you to organise this.

It’s important to note that submitting a Claim Review Form doesn’t guarantee you a full claim review or an additional settlement.

Claim Review Guide Q&As

Additional information can be found in Claim Review Guide Q&As.

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