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Information request form

We respond in accordance with the Official Information Act (OIA), Privacy Act, Earthquake Commission Act or all, whichever is appropriate to your request. We're required under the OIA to give you our decision on your request as soon as possible, and no later than 20 working days after we receive your request.

The Official Information Calculator on the Office of the Ombudsman's website(external link) will help you count the time a request is likely to take. 


You can read more about the documents that may be available on our Claim documentation page.

If you are looking to purchase a property, our Buying or selling a home page has advice about purchasing a property after a natural disaster.

Preferred response method
This method of response is not suitable for P.O boxes and additional time will be required for delivery.
How did you find out about this information request form?

Your information request

Which category applies to your request?
Are you authorised to receive this information?

Definition of an authorised requester

Authorised requesters include: the insured/claimant, claim contact, current property owner with Deed of Assignment (DOA), or authorised representatives including real estate agents representing the seller, with a listing agreement or requests related to you personally

Unauthorised requesters include: a potential home buyer, current property owner without a DOA, or other non-claim contact parties with demonstrated interest in receiving information.

Files must be less than 2 MB. Allowed file types: jpg, jpeg, png, pdf

Privacy Notice

Toka Tū Ake EQC is committed to being a trusted kaitiaki (guardian) of the personal information we collect. Toka Tū Ake EQC collects and uses your personal information for the purpose of managing and responding to your information request and in accordance with the Privacy Act 2020 and the Data Protection Use Policy.  Please refer to Toka Tū Ake EQC’s full Privacy Statement for more information on how we collect, use and disclose personal information.