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Contact us

If you need help or have a question, get in touch with our team.

Use the form on this page to contact us and one of our team will respond as soon as possible. Or, you can use the following contact details.

Claim-related information

For new EQCover claims, please contact your private insurer directly. See Make or manage an EQCover claim for more information.  

For an existing claim, not managed by your private insurer, please have your EQC claim number ready.

Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Mail: PO Box 311, Wellington, 6140

Media queries

For media queries contact our Communications team.

Phone: 027 406 3476

Formal information requests

You can request information from us under the Official Information Act, which allows New Zealanders to have access to official information held by government agencies, and the Privacy Act. 

Information request form

Make a complaint

If you haven’t received the service you expected, contact us to discuss your concerns. You can also make a complaint with us.

Make a complaint

Make an allegation

If you suspect someone is misleading Toka Tū Ake or acting illegally, tell us about it.

Make an allegation

Make a protected disclosure 

If you previously worked for Toka Tū Ake EQC and have concerns about experiencing or witnessing serious wrongdoing, you can make a protected disclosure.

Make a protected disclosure 

Research and funding

For research funding or sponsorships, contact the Research team. 


Plain language 

We aim to use plain language on this site. Plain language is intended to be easy to understand, and is clear, well structured, and concise. The Plain Language Act 2022(external link) sets out our requirements for using plain language in our documents.

Please let us know if you find something that isn’t clear, or that doesn’t comply with the Plain Language Act. We’ll use your feedback to make our content easier to understand.

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First Page

Toka Tū Ake EQC is committed to being a trusted kaitiaki (guardian) of the personal information we collect. Toka Tū Ake EQC collects and uses your personal information for the purpose of managing and responding to your information request and in accordance with the Privacy Act 2020 and the Data Protection Use Policy.  Please refer to Toka Tū Ake EQC’s full Privacy Statement for more information on how we collect, use and disclose personal information.

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