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Contact us

If you need to talk about an existing claim or settlement, please contact your EQCover claim manager or our call centre on 0800 DAMAGE (326 243). If you have an emergency, you should contact emergency services on 111.

Call centre hours Monday–Friday, 7am–9pm

The Contact Centre is closed on public holidays.

Claim related contact information

Calling about an existing claim? Have your claim number ready.

Calling from within New Zealand 
0800 DAMAGE (326 243)

Calling from overseas
+64 4 978 6400


Mail: PO Box 311, Wellington 6140

Media Related queries

Media queries: (not for claim related queries) contact our communications team on 027 406 3476 or


Holiday Act Remediation

Visit this page for more information. 

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Toka Tū Ake EQC is committed to being a trusted kaitiaki (guardian) of the personal information we collect. Toka Tū Ake EQC collects and uses your personal information for the purpose of managing and responding to your information request and in accordance with the Privacy Act 2020 and the Data Protection Use Policy.  Please refer to Toka Tū Ake EQC’s full Privacy Statement for more information on how we collect, use and disclose personal information.

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