Other reasons to contact us
Make an allegation
If you suspect that someone is claiming for damage that isn’t earthquake or natural disaster related – or you think a contractor isn’t providing the services they're supposed to – please contact us and tell us what you know.
Make a complaint
If you have a complaint about the service you have received from Toka Tū Ake EQC, please let us know so we can help you sort it out.
Formal information requests
You can request information from us under the Official Information Act 1982 and the Privacy Act 2020.
Claim related information
Making a claim online
If you need to make a new claim, you may need to contact your insurer. Find further information about who to lodge your claim with on this page
Request information about a historic claim
Contact the Toka Tū Ake EQC team about requesting historic claim information
Calling about an existing claim?
If you have been assigned an EQCover Claim Manager, you may already have their contact details, and should attempt to contact them first.