Use the form on this page to contact us and one of our team will respond as soon as possible. Or, you can use the following contact details.
Our Contact Centre is open Monday-Friday, 7am-9pm.
Claim-related information
For new EQCover claims, please contact your private insurer directly. See Make or manage an EQCover claim for more information.
For an existing claim, not managed by your private insurer, please have your EQC claim number ready.
Calling from within New Zealand: 0800 DAMAGE (326 243)
Calling from overseas: +64 4 978 6400
Email: info@eqc.govt.nz
Mail: PO Box 311, Wellington, 6140
Media queries
For media queries contact our Communications team.
Phone: 027 406 3476
Email: media@eqc.govt.nz
Formal information requests
You can request information from us under the Official Information Act, which allows New Zealanders to have access to official information held by government agencies, and the Privacy Act.
Make a complaint
If you haven’t received the service you expected, contact us to discuss your concerns. You can also make a complaint with us.
Make an allegation
If you suspect someone is misleading Toka Tū Ake or acting illegally, tell us about it.
Research and funding
For research funding or sponsorships, contact the Research team.
Email: research@eqc.govt.nz
Contact us
Other reasons to contact us
Make an allegation
If you suspect that someone is claiming for damage that isn’t earthquake or natural disaster related – or you think a contractor isn’t providing the services they're supposed to – please contact us and tell us what you know.
Make a complaint
If you have a complaint about the service you have received from Toka Tū Ake EQC, please let us know so we can help you sort it out.
Formal information requests
You can request information from us under the Official Information Act 1982 and the Privacy Act 2020.
Claim related information
Making a claim online
If you need to make a new claim, you may need to contact your insurer. Find further information about who to lodge your claim with on this page
Request information about a historic claim
Contact the Toka Tū Ake EQC team about requesting historic claim information
Calling about an existing claim?
If you have been assigned an EQCover Claim Manager, you may already have their contact details, and should attempt to contact them first.