Manage an existing claim
Find out who to contact if you want an update on your claim or have found additional damage after settlement. In most cases, private insurers manage EQCover claims on our behalf and should be your first point of contact.
When to contact your insurer
In most cases, your claim is managed by your private insurer. If you have made a claim with your insurer, they will have assigned you a claims manager that should be your first point of contact.
Please contact them directly if you have any questions about your claim, or have discovered more natural hazard damage after your claim has been settled.
When to contact EQC Toka Tū Ake
Your claim might be managed by us if:
- the damage occurred before 30 June 2021
- your insurer does not partner with us
- you are a Direct EQCover customer
Contact your EQC Toka Tū Ake claims manager directly to discuss your claim. If you don’t have their contact details, you can call us on 0800 DAMAGE. Please have your claim number and address ready.
Your privacy is important to us. Before discussing your claim information, we will ask you some questions to confirm that it’s you.
Canterbury claims
If you’ve discovered missed earthquake damage to your home or land, or you believe sub-standard repairs were made, you can request a review of your original Canterbury claim using the Canterbury claim review form.
You can also call us on 0800 DAMAGE. Please have your claim number and address ready.
