Our role following a natural disaster
Although Toka Tū Ake EQC is not a first responder, we have an important role to play in responding to a natural hazard event and supporting community recovery.
Insurance support for impacted homeowners is a critical part of a community’s recovery. Toka Tū Ake EQC works closely with our insurance partners, central and local government, and the emergency management sector to ensure we can rapidly build an understanding of the scale of damage, and the vulnerabilities and needs of communities after an event, so we’re able to provide a co-ordinated recovery effort.
Information-gathering is critical to this, and we use loss modelling, field reconnaissance, claims data, and data from GeoNet and other science monitoring to gather and share critical information that helps to inform the response planning.
Who helps me in an event?
When you need to make a claim
In many cases, your private insurer can handle your EQCover claim on our behalf. Click here to find out more.
National Emergency Management Agency
NEMA helps ensure that New Zealanders receive support in any emergency, wherever and whenever it happens.
Local civil defence groups
Local authorities are responsible for civil defence emergency management (CDEM) in their area. Find your local group
Emergency services
If your life or property is threatened, dial 111 for Police, Fire or Ambulance