What we do
In this section you can learn more about our research, education, insurance and fund management roles.
Insurance and claims
Resilience and research
Research and resilience
EQCover can help get you back on your feet after a natural disaster
What you're covered for
EQCover applies to several types of natural hazard damage
Natural Disaster Fund
Find out what the Natural Disaster Fund is used for and how it's invested
Our research programme is a core part of our Resilience Strategy for Natural Hazard Risk Reduction and is part of our function under the Earthquake Commission Act 1993.
Our role in a natural disaster
We’re implementing a purchase order system
Natural disaster insurance
EQCover insurance overview
Natural Disaster Response Model
Natural disaster response model page
Make or manage an EQC claim
Many new EQCover claims can be managed by your private insurer. This page provides more information.
Requesting claim information
If you want information about the history of a claim, find out more here
Process for managing EQCover claims
Making urgent repairs
Making urgent repairs
Projects on the go, how to apply for funding, search for research results
Data and modelling
Major data and loss modelling projects
Risk reduction and resilience
How we work to reduce risk and build resilience
Creating an Aotearoa New Zealand that is better informed about our natural hazards and more prepared for their impacts.
Making your home safer for natural hazards
Features to look for in a property
Apartments and shared property
What to think about and how to prepare
Building and renovating
Make your investment last
Ways to make your rental home safer
Ways to protect your investment
Natural hazards where you live
Know what hazards could affect the area you live in
Useful information to help you prepare
If you’re a current supplier or are interested in becoming a supplier, find out how we buy goods and services.
All our buying activities are made within the framework of:
How we work
Our preference is to use Government collaborative contracts, our own internal panel arrangements and existing supply contracts where we can. In some cases, use of the Government collaborative contracts is mandated.
Other contract opportunities with a total estimated value of $100k or more will generally be advertised through the Government Electronic Tenders Service run by the Ministry of Business, Innovation and Employment (MBIE).
To register for this free service visit: GETS (Government Electronic Tenders Service)(external link)
Our payment terms
Our standard payment terms apply if there is no contract in place, or no other payment terms are specified. Standard payment terms mean payment is made by the 20th of the month after we have received your invoice. For example, if we receive an invoice in January, it will be paid on 20 February.
EQC will endeavour to pay all invoices within 10 days of the invoice being entered into EQC's system, regardless of the agreed payment terms.
For further information, see our Purchase Order Terms and Conditions. [PDF, 178 KB]
Our payment method
Our payment method is electronic funds transfer (EFT). This means payments can be deposited directly into your designated bank account. We will endeavour to email a remittance advice confirming the EFT payment on the day the payment is made.
Changing your payment method
To change your payment method, we need to verify your bank account details. You can do this by sending us:
The screenshot must have both the bank's logo and the account number. Make sure the bank account you use on the invoice is the one we will be verifying.
Keeping your details up to date
If you change:
please email us at firstname.lastname@example.org so we can make the necessary changes.
Please note: In early 2022, we’ll introduce a Supplier Portal which will allow registered suppliers to maintain some of their own details. We’ll communicate regarding this in the New Year.
Supplier feedback and complaints
We manage supplier feedback and complaints in line with the "Guide to supplier feedback and complaints" published by the Ministry of Business, Innovation & Employment (MBIE).
If you have any concerns or feedback, please email the nominated Earthquake Commission Commercial and Procurement contact person at email@example.com
After that, the process for making a formal complaint is set out in MBIE's guide, along with details of their confidential Supplier Feedback Service.
Guide to supplier feedback and complaints 2015 (PDF 421KB)(external link)
Guide to supplier feedback and(external link)complaints 2015 (MBIE Document)(external link)
We’re implementing a purchase to pay system to approve, manage and make payment for all purchases. All purchases from the Earthquake Commission (EQC) must have a valid purchase order number from 1 January 2022. Our purchase order number sequence is POXXXXXYY, with the last two digits indicating our financial year eg 1 July 2021 – 30 June 2022 will show as POXXXXX22.
You should receive the purchase order number by email before the goods or services are delivered. As we transition, you’ll be advised of a purchase order number for in-flight purchases to include on your December invoices which we’ll receive in January 2022.
Please contact your EQC contact who requested the goods or services if you haven’t received a purchase order number by late-December.
Tips to make sure your payment isn't delayed
Sending us your invoices
We prefer to receive a PDF of your invoices electronically to our Accounts Payable team at firstname.lastname@example.org.
If you are unable to send your invoice electronically, you can send it to:
Earthquake Commission Accounts Payable PO Box 790 Wellington 6140
Send any accounts payable queries to email@example.com
Purchase order terms and conditions for supplier [PDF, 178 KB] [PDF]