What we do
In this section you can learn more about our research, education, insurance and fund management roles.
Insurance and claims
Resilience and research
Research and resilience
EQCover can help get you back on your feet after a natural disaster
What you're covered for
EQCover applies to several types of natural hazard damage
Natural Disaster Fund
Find out what the Natural Disaster Fund is used for and how it's invested
Our research programme is a core part of our Resilience Strategy for Natural Hazard Risk Reduction and is part of our function under the Earthquake Commission Act 1993.
Our role in a natural disaster
We’re implementing a purchase order system
Natural disaster insurance
EQCover insurance overview
Natural Disaster Response Model
Natural disaster response model page
Make or manage an EQC claim
Many new EQCover claims can be managed by your private insurer. This page provides more information.
Requesting claim information
If you want information about the history of a claim, find out more here
Process for managing EQCover claims
Making urgent repairs
Making urgent repairs
Projects on the go, how to apply for funding, search for research results
Data and modelling
Major data and loss modelling projects
Risk reduction and resilience
How we work to reduce risk and build resilience
Creating an Aotearoa New Zealand that is better informed about our natural hazards and more prepared for their impacts.
Making your home safer for natural hazards
Features to look for in a property
Apartments and shared property
What to think about and how to prepare
Building and renovating
Make your investment last
Ways to make your rental home safer
Ways to protect your investment
Natural hazards where you live
Know what hazards could affect the area you live in
Useful information to help you prepare
Executive Leadership team ›
EQC's Executive Leadership Team is based in Wellington and Christchurch.
Our Chief Executive works with our Board, stakeholders and staff to deliver on EQC’s strategy. She reports to Ministers and the public on EQC’s work.
Tina has over 25 years’ experience leading, delivering and transforming professional services across a range of industries in both the public and private sectors including dispute resolution, policy, legal services, insurance and financial services. Her mix of leadership, stakeholder engagement and operational experience complement EQC’s focus on customers and partnering with the wider public and insurance sectors to reduce the impact of natural hazards on people and property.
Prior to taking on the Chief Executive role in January 2022, Tina was Chief Strategy Officer and oversaw EQC’s strategy, policy, government relations, communications, media, stakeholder engagement and legal services. During this time Tina also supported the development of EQC's strategic direction, implementation of recommendations from the Public Inquiry into EQC and leading work to grow EQC’s cultural capability and understanding of te ao Māori.
Before joining EQC in 2019, Tina was Deputy Banking Ombudsman where she was responsible for influencing policy development and customer education using lessons from complaints, and bringing the banking industry together to harness data insights. She also held various senior roles at ACC with a focus on supporting its transformation programme, as well as providing strategic policy and operations leadership. Tina’s passion for good customer outcomes was shaped by her early career working for the Health and Disability Commissioner and ten years in leading national law firms in New Zealand and Canada.
EQC will soon begin an executive search for a Chief Strategy Officer following the appointment of Tina Mitchell to the role of Chief Executive in 2022.
Josh is responsible for providing strong and dynamic leadership of the Readiness group, ensuring the organisation has a clear operational readiness strategy, with defined priorities and integrated work programmes.
Integrating lessons from prior event responses, Josh and his team are building internal capability and leveraging external partnerships, to enable EQC to deliver great customer and community outcomes following any future natural disaster events.
Josh joined EQC in January 2011, bringing many years of experience in construction management and leadership. Having delivered numerous residential and light commercial developments, Josh has particular strengths in operations and relationship management. He has led several operational teams within EQC, and is dedicated to developing both himself and his team. Josh is a member of the Leadership New Zealand Alumni.
Fraser joined EQC in May 2020 and leads the Risk and Financing group to provide financial, risk and procurement expertise to the organisation as well as managing agreements with international reinsurers and Direct EQCover.
Prior to joining EQC, Fraser spent nine years working at Contact Energy, most recently as the GM Finance and Commercial. This role was heavily involved in setting the strategic direction for the business and driving financial and operational performance. Fraser also worked as the Head of Investor Relations at Contact Energy and for AXA insurance and wealth management in Wellington.
Fraser is a driver of business performance and strategic clarity who is passionate about ensuring resources are aligned to support customers when they need it most.
Jo's team contributes to a programme of around $24 million investment in scientific data, research and education to help us better understand New Zealand’s natural hazards risks.
Jo joined EQC from 13 years in the Ministry of Civil Defence and Emergency Management, in the Department of the Prime Minister and Cabinet. There she led development of the National Disaster Resilience Strategy, as well as other strategic national policies and programmes.
Jo’s team help us understand New Zealand’s natural hazards risks better and take steps to reduce the impact of those risks. Everything from how house foundations on slopes behave in an earthquake, changes in a volcano’s plume that could indicate an eruption is coming, to technology for monitoring slow-moving urban landslides.
Jo is strongly motivated by tackling complex social issues and progressing improved outcomes for New Zealanders. Her future focus is ensuring scientific research results get to the right people making decisions on the policies and practices that make a difference for households and communities to translating science into easy to use knowledge for New Zealanders.
Jaron leads the Data and Information Technology Group, and is responsible for accelerating the speed and sophistication of decisions and actions that underpin EQC’s strategic intentions. This includes leading EQC’s data and analytics, risk modelling, technology strategy and operations, information security, and knowledge and records management. Jaron also leads EQC’s transformation portfolio.
Jaron has over 20 years’ experience in leading teams to deliver superior customer outcomes. Prior to joining EQC in 2019, Jaron held senior leadership roles at ACC with responsibility for strategy, operations, transformation, and analytics. Jaron’s broader experience spans a range of industries in both the public and private sectors, with a common thread of leading teams to solve complex problems with innovative solutions.
Jaron’s career started with the New Zealand Army, where he developed a deep pride in New Zealand and an appreciation for sacrifice and service. He is still motivated by serving our country, and ensuring that EQC is best prepared to support New Zealand before and after natural disasters.
Kate leads the claims teams that are responsible for settling the remaining claims from the sequence of Canterbury earthquakes.
Kate has over 20 years insurance experience and a wealth of claims experience settling technical claims and managing claims teams. Kate worked for 8 years in IAG’s Canterbury and Kaikoura earthquake response teams where among other roles Kate led the Cash Settlement team for Canterbury Claims and managed the assessing and claims teams after the Kaikoura Earthquake. Kate has more recently been at Crawford’s where she has managed Mode their project management company.
Hamish leads the Performance & Reporting team, responsible for providing reporting, commercial and business improvement services to help with the settlement of claims. The team also provides support with operational programme management to ensure resources, activities and capabilities are aligned to deliver against the organisational strategy.
Hamish has significant experience in providing strategic leadership and business transformation advice to a range of organisations throughout New Zealand. Prior to EQC, Hamish worked as a management consultant for one of the “Big Four” accounting firms and has also held a number of senior roles in the Canterbury Earthquake Recovery Authority.
Hamish is passionate about providing rigorous, high quality reporting and process improvements that drive organisational performance. He is a Better Business Cases Registered Practitioner.
Pip leads a team administering the On-Sold Government Support Package, providing assistance for Canterbury homeowners.
After 15 years in the private insurance sector, Pip joined EQC in 2019, bringing a strong background in people management. She has had a broad range of experience in the insurance industry across claims, underwriting and operations, having previously worked for TOWER as the Earthquake Operations Manager and more recently within the Vero Earthquake Recovery programme.
Pip is passionate about people, fostering an excellent team culture which drives delivery of positive outcomes for homeowners.
Kate leads the People, Culture & Capability (PC&C) Group. Based in both Wellington and Christchurch this group includes our Organisational Development, Business Partnering and Health, Safety, Security & Wellbeing teams.
Kate joined EQC in September 2018 as a Programme Manager and later moved into a Strategic Advisor role in the PC&C Group, before stepping into the Chief People Officer position. The focus of this position is to ensure we have the right people, culture and capability in place to deliver on our vision, mission and strategic intentions.
Kate has an extensive background in the public sector with experience in people leadership, business and process improvement and change management. As a proficient and confident leader she is passionate about employee wellbeing, capability building, and helping create an inclusive and diverse workplace.