What we do
In this section you can learn more about our research, education, insurance and fund management roles.
Insurance and claims
Resilience and research
Research and resilience
EQCover can help get you back on your feet after a natural disaster
What you're covered for
EQCover applies to several types of natural hazard damage
Natural Disaster Fund
Find out what the Natural Disaster Fund is used for and how it's invested
Our research programme is a core part of our Resilience Strategy for Natural Hazard Risk Reduction and is part of our function under the Earthquake Commission Act 1993.
Our role in a natural disaster
We’re implementing a purchase order system
Natural disaster insurance
EQCover insurance overview
Natural Disaster Response Model
Natural disaster response model page
Make or manage an EQC claim
Many new EQCover claims can be managed by your private insurer. This page provides more information.
Requesting claim information
If you want information about the history of a claim, find out more here
Process for managing EQCover claims
Making urgent repairs
Making urgent repairs
Projects on the go, how to apply for funding, search for research results
Data and modelling
Major data and loss modelling projects
Risk reduction and resilience
How we work to reduce risk and build resilience
Creating an Aotearoa New Zealand that is better informed about our natural hazards and more prepared for their impacts.
Making your home safer for natural hazards
Features to look for in a property
Building and renovating
Make your investment last
Apartments and shared property
What to think about and how to prepare
Ways to make your rental home safer
Ways to protect your investment
Natural hazards where you live
Know what hazards could affect the area you live in
Useful information to help you prepare
Executive Leadership team ›
EQC's Executive Leadership Team is based in Wellington and Christchurch.
Our Chief Executive works with our Board, stakeholders and staff to deliver on EQC’s strategy. She reports to Ministers and the public on EQC’s work.
Tina has over 25 years’ experience leading, delivering and transforming professional services across a range of industries in both the public and private sectors including dispute resolution, policy, legal services, insurance and financial services. Her mix of leadership, stakeholder engagement and operational experience complement EQC’s focus on customers and partnering with the wider public and insurance sectors to reduce the impact of natural hazards on people and property.
Prior to taking on the Chief Executive role in January 2022, Tina was Chief Strategy Officer and oversaw EQC’s strategy, policy, government relations, communications, media, stakeholder engagement and legal services. During this time Tina also supported the development of EQC's strategic direction, implementation of recommendations from the Public Inquiry into EQC and leading work to grow EQC’s cultural capability and understanding of te ao Māori.
Before joining EQC in 2019, Tina was Deputy Banking Ombudsman where she was responsible for influencing policy development and customer education using lessons from complaints, and bringing the banking industry together to harness data insights. She also held various senior roles at ACC with a focus on supporting its transformation programme, as well as providing strategic policy and operations leadership. Tina’s passion for good customer outcomes was shaped by her early career working for the Health and Disability Commissioner and ten years in leading national law firms in New Zealand and Canada.
EQC has appointed Kate Tod as Chief Readiness Officer, leading our teams who make sure we’re ready to support Kiwi communities when a volcanic eruption, earthquake, flood, or other natural hazard event occurs.
Kate has more than 20 years’ insurance experience, and has been head of EQC’s Canterbury Claims teams for the past 18 months, delivering strong claims resolution for our customers. She brings a depth of expertise and passion to her work that puts her in a great position to build on our work in establishing the natural disaster response model with our partners across the insurance sector.
Lars leads EQC’s Strategy Group, which includes strategy, policy, government relations, communications, media, stakeholder engagement and legal services. These functions support all areas of EQC and drive the organisation to deliver on its strategic direction, intent and outcomes.
Prior to joining EQC in May 2022, Lars held senior roles in the Commercial Performance area of The Treasury, which included working across many aspects of EQC and other Government organisations in a monitoring capacity.
As well as being an experienced senior leader with a focus on building professional and positive relationships, he brings a strong background in financial services and government. Lars also has extensive experience working with multiple Ministers, Crown entities and their Boards to advance their strategies and achieve Government outcomes.
Fraser joined EQC in May 2020 and leads the Risk and Financing group to provide financial, risk and procurement expertise to the organisation as well as managing agreements with international reinsurers and Direct EQCover.
Prior to joining EQC, Fraser spent nine years working at Contact Energy, most recently as the GM Finance and Commercial. This role was heavily involved in setting the strategic direction for the business and driving financial and operational performance. Fraser also worked as the Head of Investor Relations at Contact Energy and for AXA insurance and wealth management in Wellington.
Fraser is a driver of business performance and strategic clarity who is passionate about ensuring resources are aligned to support customers when they need it most.
Jo's team contributes to a programme of around $24 million investment in scientific data, research and education to help us better understand New Zealand’s natural hazards risks.
Jo joined EQC from 13 years in the Ministry of Civil Defence and Emergency Management, in the Department of the Prime Minister and Cabinet. There she led development of the National Disaster Resilience Strategy, as well as other strategic national policies and programmes.
Jo’s team help us understand New Zealand’s natural hazards risks better and take steps to reduce the impact of those risks. Everything from how house foundations on slopes behave in an earthquake, changes in a volcano’s plume that could indicate an eruption is coming, to technology for monitoring slow-moving urban landslides.
Jo is strongly motivated by tackling complex social issues and progressing improved outcomes for New Zealanders. Her future focus is ensuring scientific research results get to the right people making decisions on the policies and practices that make a difference for households and communities to translating science into easy to use knowledge for New Zealanders.
Rob joined EQC on 13 June 2022 as Chief Data Officer.
Bernadette (Bernie) was appointed to the Head of Canterbury Claims (Acting) in February 2022. Since joining EQC in 2010, Bernie has been a passionate champion for doing the very best by EQC customers. In various EQC leadership roles, Bernie has guided teams of settlement and claims specialists to reach fair and enduring customer outcomes for Canterbury homeowners.
With a background in accounting and financial planning in the private sector, Bernie brings than 25 years’ of extensive professional experience and is a proven people leader who fosters enabled, engaged and successful teams.
Bernie is committed to resolving EQC’s re-opened Canterbury Claims and having closely supported the previous Heads of Canterbury Claims over several years, she brings a comprehensive and empathetic understanding to the unique Canterbury context. Bernie and her leadership team are well-placed to continue the momentum created in recent years addressing re-opened Canterbury Claims.
Hamish leads the Performance & Reporting team, responsible for providing reporting, commercial and business improvement services to help with the settlement of claims. The team also provides support with operational programme management to ensure resources, activities and capabilities are aligned to deliver against the organisational strategy.
Hamish has significant experience in providing strategic leadership and business transformation advice to a range of organisations throughout New Zealand. Prior to EQC, Hamish worked as a management consultant for one of the “Big Four” accounting firms and has also held a number of senior roles in the Canterbury Earthquake Recovery Authority.
Hamish is passionate about providing rigorous, high quality reporting and process improvements that drive organisational performance. He is a Better Business Cases Registered Practitioner.
Pip leads a team administering the On-Sold Government Support Package, providing assistance for Canterbury homeowners.
After 15 years in the private insurance sector, Pip joined EQC in 2019, bringing a strong background in people management. She has had a broad range of experience in the insurance industry across claims, underwriting and operations, having previously worked for TOWER as the Earthquake Operations Manager and more recently within the Vero Earthquake Recovery programme.
Pip is passionate about people, fostering an excellent team culture which drives delivery of positive outcomes for homeowners.
Kate leads the People, Culture & Capability (PC&C) Group. Based in both Wellington and Christchurch this group includes our Organisational Development, Business Partnering and Health, Safety, Security & Wellbeing teams.
Kate joined EQC in September 2018 as a Programme Manager and later moved into a Strategic Advisor role in the PC&C Group, before stepping into the Chief People Officer position. The focus of this position is to ensure we have the right people, culture and capability in place to deliver on our vision, mission and strategic intentions.
Kate has an extensive background in the public sector with experience in people leadership, business and process improvement and change management. As a proficient and confident leader she is passionate about employee wellbeing, capability building, and helping create an inclusive and diverse workplace.