About the On-sold Support Package

Find out more about the New Zealand Government’s On-sold support package, including what it provides eligible homeowners, our role in administering the scheme, and extra information to help navigate the process.

Applications for the scheme closed on 14 October 2020. We’re currently working with homeowners to progress eligible applications.

Background to On-Sold support package

The On-sold support package provides ex gratia payments to eligible homeowners in Canterbury to cover the over-cap portion of the cost to repair natural disaster damage arising from the Canterbury Earthquake Sequence. It covers both failed repairs and missed damage.

The scheme is led by homeowners meaning the repair process is managed by them.

To be eligible to receive the ex gratia payment under the on-sold support package, homeowners needed to meet the criteria outlined in the Government's On-sold support package policy on the Treasury website(external link).

Ex gratia payments

An ex gratia payment is not an insurance payment or entitlement. It is a payment that is made without legal obligation or acceptance of liability.

Our role administering the scheme

EQC Toka Tū Ake administer the Government's On-sold support package on behalf of the Crown.

We want to see earthquake damage to residential properties repaired as soon as possible so Cantabrians don’t continue to live in earthquake-damaged homes.

If you applied for the On-sold support package, we will have been in touch to confirm your application was received. Our On-solds team will work with you as you get your repairs organised and underway.

We know this work is important to homeowners and it’s important to us, too.

Support for eligible homeowners

EQC Toka Tū Ake has put together information packs and a process and timeframes guide to help Canterbury homeowners who are eligible for ex-gratia payments from the On-sold support package.

The documents should provide extra help as you navigate the steps to settlement and the completion of your repairs.

Information for eligible homeowners

Homeowners should read the information for builders and experts, as well as for homeowners.

Information for licensed building practitioners and experts

On-sold support package – Contractor's guide [PDF, 253 KB]

If you would like further support with your On-sold application, we encourage you to speak to your settlement specialist directly.