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This form is for customers who have new damage from a natural disaster which occurred from 1 January 2019.
Please also use this form if the damaged building has 10 or less units.
To complete this form you need the following:
If you meet the criteria and wish to progress with your claim lodgement, click the 'Contact details' button at the bottom of this page.
Customers who have natural disaster damage:
Calling from within New Zealand 0800 DAMAGE (0800 326 243)
Calling from overseas +64 4 978 6400
Call centre hours (New Zealand time) Monday–Friday, 7am–9pm
View all the ways to contact us
Page last updated: 1 Jan 2021