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Official Information Act Request Form

Use this form if you are seeking information about the history of a claim with EQC.

We will respond as soon as possible and within 20 working days of receiving your request.

If you require a response to your information request urgently, please indicate below and we will do our best to meet your requirements.

If you are not authorised on the claim, please contact directly with your request.

Please refer to the Ombudsman website for further information.


Due to privacy and security requirements, printing and releasing documents by post will not be available when our staff work from home during Covid-19 lockdown periods. We appreciate your understanding during these times.


Please note that we use tracked & signed Courier Post to send responses via surface mail. This method of response is not suitable for P.O boxes and additional time will be required for delivery.
Authorised requesters include: the insured/claimant, claim contact, current property owner with Deed of Assignment (DOA), or authorised representatives including estate agents representing the seller, with a listing agreement. Unauthorised requesters include: a potential home buyer, current property owner without a DOA, or other interested parties with an interest in receiving property information.
If you have a sales and purchase agreement, please upload a copy here.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.

EQC Claim Documents

This will provide you with the claim documentation relevant to the due diligence process when you’re buying or selling a property, or when you’re trying to re-insure or re-mortgage your home.

You can read more about the documents that may be available on our Claim Documentation webpage.

We will provide you with your EQC Claim Documents within 5- 7 working days.

Alternatively, you can e-mail us at if you would like to request any specific information not covered in the above package. We will be happy to clarify what we can provide you as the most relevant information to suit your needs. Please note that your request may take up to 20 working days if you choose this option.

If you are looking to purchase a property, our Buying or Selling a Home page has advice about purchasing a property after a natural disaster.

If you are not listed as a claim contact, supplying evidence of authority may speed up your request and grant you access to additional documentation. If you cannot upload the authority document here – please e-mail
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp pdf doc docx.
Please explain your reason for urgency above. We will consider requests marked as urgent but the scope of your request and current volumes of received may influence the timeframe in which we can response. We may contact you to discuss your requirements further and offer further on an expected timeframe.
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