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Official Information Act Request Form

Use this form if you are seeking information about the history of a claim with EQC.

We will respond as soon as possible and within 20 working days of receiving your request.

If you require a response to your information request urgently, please indicate below and we will do our best to meet your requirements.

If you are not authorised on the claim, please contact 

Please refer to the Ombudsman website for further information.

Please note that we use tracked & signed Courier Post to send responses via surface mail. This method of response is not suitable for P.O boxes and additional time will be required for delivery.
Authorised requesters include: the insured/claimant, claim contact, current property owner with Deed of Assignment (DOA), or authorised representatives including estate agents representing the seller, with a listing agreement. Unauthorised requesters include: a potential home buyer, current property owner without a DOA, or other interested parties with an interest in receiving property information.
If you have a sales and purchase agreement, please upload a copy here.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx.

Information request types
In the section below please select the different types of information you need. Click here for detailed information on the document packs

The more specific your request, the more effectively we can respond.
Please describe the specific areas(s) of the damage assessment/repair concerned within the dispute or review here:

Please e-mail us at if you would like to request any specific information not covered in the above packages. We will be happy to clarify what we can provide you as the most relevant information to suit your needs.

If you are not listed as a claim contact, supplying evidence of authority may speed up your request and grant you access to additional documentation. If you cannot upload the authority document here – please e-mail
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp pdf doc docx.
Please explain your reason for urgency above. We will consider requests marked as urgent but the scope of your request and current volumes of received may influence the timeframe in which we can response. We may contact you to discuss your requirements further and offer further on an expected timeframe.
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