Consultations
All about our current and past public consultations. Your views are important to us and we welcome your feedback on the topics that interest you.
Current consultations
There are currently no open consultations.
Past consultations
These consultations have now closed. Thank you to everyone who took the time to give us their feedback.
From 30 October to 30 November 2023, we asked for public feedback on a draft Code of Insured Persons’ Rights.
The Code will set the standard of service that insured people can expect from EQC Toka Tū Ake and anyone working on our behalf to manage and settle claims after a natural hazard event, such as an earthquake or landslide. The Code is a requirement of the new Natural Hazards Insurance Act, which will take effect on 1 July 2024.
What we consulted on
We sought feedback on the rights and obligations set out in the draft Code to make sure the Code will meet the needs of insured homeowners.
Download the consultation materials:
Next steps
We are considering the feedback received during the consultation period and what adjustments need to be made to the draft Code. Once the Code is approved, we will publish and promote the Code to ensure people are aware of it.
We’ll publish a written summary outlining how consultation feedback has contributed to the development of the Code.
From 7 February to 6 March 2024, we asked for public feedback on an independent dispute resolution scheme to support the new Natural Hazards Insurance Act (NHI Act).
The scheme will be an easy-to-navigate option for homeowners to resolve disputes about natural hazards claims. We based the scheme on best practice for dispute resolution and it will be accessible, independent, fair, accountable, efficient, and effective. The scheme will be available for disputes about claims for damage from natural hazard events that happen on or after 1 July 2024. The dispute resolution scheme is required by the new Natural Hazards Insurance Act, which takes effect on 1 July 2024.
What we consulted on
We sought feedback on the dispute resolution scheme rules and how it will operate, to ensure that the scheme will work well for insured homeowners.
Download the consultation materials:
- consultation guidance
- summary diagram of how the dispute resolution scheme will work
- draft dispute resolution scheme rules
- draft mediation protocol
- draft adjudication protocol.
Next steps
We're considering the feedback received during the consultation period and what adjustments need to be made to the draft scheme. The scheme will be presented to the Minister Responsible for the Earthquake Commission for approval. Once it is approved, publish the scheme on our website.
By mid-2024, we’ll publish a written summary outlining how consultation feedback has contributed to the development of the scheme.