Contact us

Please contact us if you have a question or wish to provide us with feedback.
Use the contact form below, phone the Call Centre, or email us.

If you would like to request information on your claim.
If you need to make a complaint, please use the Complaints process.
We have an 0800 number and online allegation form you can use if you want to report dishonesty.
See our Privacy Policy if you'd like to find out how we collect, use and store personal information.

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Page last updated: 14 Dec 2016

Call Centre

Have your claim number when you call.

Calling from within NZ
0800 DAMAGE (326 243)

Calling from overseas
+64 4 978 6400

Call centre hours

Monday–Friday, 7am–9pm
Saturday, 8am–6pm

Other contact details

Fax: +64 4 978 6432
Mail: PO Box 311, Wellington 6140

Community Contact Team

We'd like to help you with your claim.

If you're in Canterbury, call us on 0800 DAMAGE (0800 326 243) or international call +64 4 978 6400, ask for the Community Contact Team, and make a booking to meet with one of our customer service consultants. More.

Head Office

Level 11, Majestic Centre
100 Willis Street, Wellington.

Mail: PO Box 790
Wellington 6140

Phone: +64 4 978 6400

Fax: +64 4 978 6431

Media Phone: +64 29 978 6430

Careers at EQC

If you’re a job seeker, visit the EQC Careers website to find out about our current vacancies.

Translated material:

Māori - Te Reo Māori
Tongan - Lea-Tonga
Samoan - Gagana Samoa
Chinese - Chinese
Korean - Korean
Arabic - Arabic
Hindi - Hindi

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