Contact us

You can contact us in a number of different ways, including filling out the contact form on this page, making a claim online or contacting our Call Centre. If you have an emergency, you should contact Emergency Services on 111.

Making a claim online

If you need to make a new claim, you may need to contact your insurer. Find further information about who to lodge your claim with on this page.

Discuss an existing claim or settlement

EQC managed claim

Please contact your EQC claim manager or the EQC Call Centre.

Insurer managed claim

Please contact your insurer claim manager directly (or through your broker) for all claim information.

Request information about a historic claim

Contact the EQC team about requesting historic claim information

Raise a complaint

EQC managed claim

Please contact our EQC team to make an EQC related complaint.

Insurer managed claim

Please contact your insurer to make an insurer related complaint.

Some other reasons to contact us

Request claim information
Report dishonesty by phone or online form.

Contact form

Fields marked * must be filled in.

Page last updated: 19 Jul 2021

Call Centre

Calling about an existing claim? Have your claim number ready.

Calling from within New Zealand
0800 DAMAGE (326 243)

Calling from overseas
+64 4 978 6400

Call centre hours

Monday–Friday, 7am–9pm

Other contact details

Email: info@eqc.govt.nz
Fax: +64 4 978 6432
Mail: PO Box 311, Wellington 6140

Calling about an existing claim?

We will generally be able to locate your EQC claim using one/any of the following:

Address of your damaged property
Full name of the insured persons
EQC claim number, eg. CLM/2011/000000 (for-Canterbury related claims) or EQC/2018/000000 (for non-Canterbury related claims)

If you have been assigned an EQC Claim Manager, you may already have their contact details, and should attempt to contact them first.

If not, please call 0800 DAMAGE so we can provide you with your Claim Manager/Specialist contact details.

We take the privacy of our customers very seriously, so you will be asked verifying questions before we can discuss any claim related information with you.

Corporate Office

Mail: PO Box 790
Wellington 6140

Phone: +64 4 978 6400

Fax: +64 4 978 6431

Media Phone: +64 27 406 3476

Careers at EQC

If you’re a job seeker, visit the EQC Careers website to find out about our current vacancies.

Translated material

Māori: Te Reo Māori
Tongan: Lea-Tonga
Samoan: Gagana Samoa
Chinese: 中文
Korean: 한국어
Arabic: عربى
Hindi: हिन्दी