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Contact us

If you are calling to lodge a new claim please follow the advice on our lodgement page. If you have an emergency, you should contact Emergency Services on 111.

Christmas break hours at EQC

The contact centre will be closed from 12:00 pm on 24th December. We will be open reduced hours 8.00 am – 4.00 pm during the Christmas break and closed the public holidays;

  • Friday 24th December - reduced hours 7am-12pm
  • Monday 27th December – CLOSED
  • Tuesday 28th December - CLOSED
  • Wednesday 29th December- reduced hours 8am-4pm
  • Thursday 30th December- reduced hours 8am-4pm
  • Friday 31st December - reduced hours 8am-4pm
  • Monday 3rd January 2022- CLOSED
  • Tuesday 4th January 2022- CLOSED
  • Wednesday 5th January 2022 – reduced hours 8am-4pm
  • Thursday 6th January 2022 - reduced hours 8am-4pm
  • Friday 7th January 2022– reduced hours 8am-4pm

EQC will recommence normal operating hours from Monday 10th January 2022.

Making a claim online

If you need to make a new claim, you may need to contact your insurer. Find further information about who to lodge your claim with on this page

Discuss an existing claim or settlement

EQC managed claim

Please contact your EQC claim manager or the EQC Call Centre on 0800 DAMAGE (326 243). 

Insurer managed claim

Please contact your insurer claim manager directly (or through your broker) for all claim information.

Request information about a historic claim

Contact the EQC team about requesting historic claim information

Raise a complaint

EQC managed claim

Please contact our EQC team to make an EQC related complaint

Insurer managed claim

Please contact your insurer to make an insurer related complaint.

Media enquiries

For all media enquiries, please contact our communications team on +64 27 406 3476 or email

Some other reasons to contact us

Contact form

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